Tim Hughes Email & Phone Number | Innovative and results driven leader with a proven track record of developing game changing propositions/experiences and strategies that transform businesses, their growth, P&L performance and deliver great regulatory outcomes. Excels at transformation/ change, re-engineering business models through use of digital technologies and building visions which rally large groups of people toward the business's aspiration. I am a high energy/ EQ, low ego leader who is open minded and agile in nature who loves to build and develop high performing teams. I have led teams of up to 1,800 employees, managed up to 18m B2B/B2C relationships and budgets of 140m. Key achievements include: • Partnered with a Retailer to pivot them towards a digital business, introducing AI tools to increase profitability, reinventing customer propositions and their Business Operating Model (TOM) • Developed innovative digital product and service propositions increasing market share by 35%, improving customer experience by 38%, channel migration by 22% and reducing costs by 19%. • Built & delivered a Bank's customer strategy (15m customers), improved profitability by 18% over a 5-year period, achieved market leading customer champion status and innovatively embedded regulatory requirements that enhanced consumer outcomes. • Developed brand enhancing experiences across 10 critical processes improving product sales by 26%, reduced operational service costs by 21%. • Led a cultural transformation in a Utility resulting in a 20% uplift in employee engagement. Expertise: • Business Strategy /Model development & optimisation • Value Proposition development and Target Operating Model design • Brand and Customer Strategy - design, development & implementation (including NPS & Effort) • Digital transformation enhancing sales, customer experience and reducing cost of serve • Operational Leadership of large customer facing functions including third party outsourcing • Behavioural / Conduct (Consumer Duty) & Culture change • Customer insight & Human Centric Design that deliver breakthroughs • Omni Channel development delivering digital and machine led propositions • Transforming complaint management & feedback development

Tim Hughes

Innovative and results driven leader with a proven track record of developing game changing proposit...
Tata Consultancy Services, 5Th Floor, United Kingdom

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Tim Hughes’s Email tim.hughes27@ntlworld.com

Tim Hughes’s Phone Numbers +44 20 3155 ****

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Tim Hughes’s Location Tata Consultancy Services, 5Th Floor, United Kingdom

Tim Hughes’s Current Industry Tata Consultancy Services

Tim Hughes’s Prior Industry The Customer Gene | Hsbc | Service Result | Welsh Water | Nationwide Building Society

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Work Experience

Tata Consultancy Services

Customer & Digital Transformation Director

2018-05-01T00:00:00.000Z - Present

The Customer Gene

Director

2018-01-01T00:00:00.000Z - 2018-05-01T00:00:00.000Z

Hsbc

Transformation Director

2014-05-01T00:00:00.000Z - 2017-12-01T00:00:00.000Z

Service Result

Director

2014-02-01T00:00:00.000Z - 2014-05-01T00:00:00.000Z

Welsh Water

CSD

2010-05-01T00:00:00.000Z - 2014-01-01T00:00:00.000Z

Nationwide Building Society

Head of Group Customer Experience

2006-03-01T00:00:00.000Z - 2010-04-01T00:00:00.000Z

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FAQ About Tim Hughes

Tim Hughes is located at
Tata Consultancy Services, 5Th Floor, United Kingdom

Tim Hughes is a Innovative and results driven leader with a proven track record of developing game changing propositions/experiences and strategies that transform businesses, their growth, P&L performance and deliver great regulatory outcomes. Excels at transformation/ change, re-engineering business models through use of digital technologies and building visions which rally large groups of people toward the business's aspiration. I am a high energy/ EQ, low ego leader who is open minded and agile in nature who loves to build and develop high performing teams. I have led teams of up to 1,800 employees, managed up to 18m B2B/B2C relationships and budgets of 140m. Key achievements include: • Partnered with a Retailer to pivot them towards a digital business, introducing AI tools to increase profitability, reinventing customer propositions and their Business Operating Model (TOM) • Developed innovative digital product and service propositions increasing market share by 35%, improving customer experience by 38%, channel migration by 22% and reducing costs by 19%. • Built & delivered a Bank's customer strategy (15m customers), improved profitability by 18% over a 5-year period, achieved market leading customer champion status and innovatively embedded regulatory requirements that enhanced consumer outcomes. • Developed brand enhancing experiences across 10 critical processes improving product sales by 26%, reduced operational service costs by 21%. • Led a cultural transformation in a Utility resulting in a 20% uplift in employee engagement. Expertise: • Business Strategy /Model development & optimisation • Value Proposition development and Target Operating Model design • Brand and Customer Strategy - design, development & implementation (including NPS & Effort) • Digital transformation enhancing sales, customer experience and reducing cost of serve • Operational Leadership of large customer facing functions including third party outsourcing • Behavioural / Conduct (Consumer Duty) & Culture change • Customer insight & Human Centric Design that deliver breakthroughs • Omni Channel development delivering digital and machine led propositions • Transforming complaint management & feedback development

Tim Hughes currently works in the Tata Consultancy Services |

No Languages Available

Tim Hughes has prior
experience in the following industries:
The Customer Gene | Hsbc | Service Result | Welsh Water | Nationwide Building Society

Tim Hughes has the following professional experience:
Tata Consultancy Services | The Customer Gene | Hsbc | Service Result | Welsh Water | Nationwide Building Society