Tenisha Goodwin Email & Phone Number | As an Advanced Technical specialist I work with a team that handles multiple avenues of support. I deliver my services to support end user day to day needs related to the use of Work Management systems and applications. Handle inbound emails from end users to troubleshoot and investigate process and application errors independently. Follow up as needed to work with product, IT and engineering teams to ensure timely problem resolution. Along with end user support I am product owner of a web application squad to support operations scheduling. Mapping out a plan, KPI’s, key results and supporting the squad as needed. Testing and sharing of process and best practices is a part of my every day tasks within my team and regions. I lead the support for quarterly and unplanned enhancements that take place in Azure DevOps and communicate updates during sprint reviews as well as release updates to our regions. This support includes cross functional support for applications outside of our group that are integrated and relying on data maintained within our applications. Providing support for product builds and maintaining the support after going live with the product is something that I am very proud of and this provides a sense of pride that I have within my job.

Tenisha Goodwin

As an Advanced Technical specialist I work with a team that handles multiple avenues of support. I d...
Greater Philadelphia, Greater Philadelphia, United States

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Tenisha Goodwin’s Email tgoodwin@firstenergycorp.com

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Tenisha Goodwin’s Location Greater Philadelphia, Greater Philadelphia, United States

Tenisha Goodwin’s Current Industry Firstenergy

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Work Experience

Firstenergy

Advanced Technical Specialist

2021-12-01T00:00:00.000Z - Present

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Tenisha Goodwin is located at
Greater Philadelphia, Greater Philadelphia, United States

Tenisha Goodwin is a As an Advanced Technical specialist I work with a team that handles multiple avenues of support. I deliver my services to support end user day to day needs related to the use of Work Management systems and applications. Handle inbound emails from end users to troubleshoot and investigate process and application errors independently. Follow up as needed to work with product, IT and engineering teams to ensure timely problem resolution. Along with end user support I am product owner of a web application squad to support operations scheduling. Mapping out a plan, KPI’s, key results and supporting the squad as needed. Testing and sharing of process and best practices is a part of my every day tasks within my team and regions. I lead the support for quarterly and unplanned enhancements that take place in Azure DevOps and communicate updates during sprint reviews as well as release updates to our regions. This support includes cross functional support for applications outside of our group that are integrated and relying on data maintained within our applications. Providing support for product builds and maintaining the support after going live with the product is something that I am very proud of and this provides a sense of pride that I have within my job.