FAQ About Tendani Neluembeni

• What is Tendani Neluembeni's address?

  Tendani Neluembeni is located at
  Johannesburg, Johannesburg, South Africa

• What is Tendani Neluembeni's job title?

  Tendani Neluembeni is a • Provide 1st call resolution to all hardware and software related issues from end users via telephone in a courteous manner • Diagnose, identify and log calls in an efficient and thorough manner • Provide remote desktop support • Reset and unlocking passwords. • Microsoft Active directory ( reset and unlocking passwords, creating users accounts, moving accounts, modifying accounts and granting of user’s access) • Prioritize and schedule all calls with the resources assigned • Assign calls and escalate problems as required to the relevant resources • Provide feedback and update to users, support resources and internal staff on the status of the calls.Development and Testing • Develop programs according to the Functional Requirements specification document i.e. selecting and utilizing appropriate methods, procedures, standards, as well as to meet all targets set. • Structuring of systems solutions according to user needs. • Making changes to programs as a result of change requests from users or problems with the system’s operation. • Making decisions on technical matters and technical design of the system responsible for. • Performing unit testing before handing over the code or testing to QA • Ensuring that the Change Management standards are adhered to • Render support to QA testing team with all QA related incidents. E.g. all QA incidents must be resolved before implementing the code on production. Maintenance and Support • Continuously monitoring of all system performance within the warranty period • System maintenance within the warranty period. • Maintain the technical specification documentation for all new development requests. • Maintain the technical specification document for the additional development requests e.g. system enhancements • Document system changes • Adhere to change control processes. • User support within the warranty period • Handling change requests and provide quick and efficient solutions • Provide inputs to Project planning and regular project reports. E.g. reporting project’s progress, challenges and issues to the project managers and different stakeholders.Development and Testing • Developing applications according to business or Users requirements. • Develop change requests. • Ensuring that the Software Development Life Cycle is adhered to. • Ensuring that the Change Management standards are adhered to • Test and implement new functionality / change control. • Evaluating and designing of applications using UniVerse database programming. • Evaluating and designing of applications that interfaces to the Universe database • Provide access and manipulation of database structures Maintenance and Support • Continuously monitoring of all system performance • System maintenance • Render 2nd /3rd level production support • Maintain the technical documentation for all new development requests • Document system changes • Adhere to change control processes. • User support • Handling change requests and provide quick and efficient solutions • Assist in planning of code and designing or layout of reports on report writing function. • Provide inputs to Project planning and regular project reports.• Provide 1st line support to operating systems and all software related issues. • Provide 1st line support to hardwares • Log all calls for assistance and requests for services on the helpdesk system. • Modify and customise the helpdesk system as required • Diagnose, identify, research and log calls in an efficient and thorough manner • Prioritise and schedule all calls with the resources assigned • Assign calls and escalate problems as required to the relevant resources • Monitor the progress of all calls • Provide feedback and updates to users, support resources and internal staff on the status of calls • Record, track and document the helpdesk request problem solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution • Assist colleagues in the completion of their duties and responsibilities • Produce month end reports as required by business from the helpdesk system • Document all processes and procedures. Development and Testing • Developing applications according to business or Users requirements. • Develop change requests. • Test and implement new functionality / change control. • Assist Senior system support in evaluating and designing of applications that interfaces to the Universe database • Assist in provide access and manipulation of database structures Maintenance and Support • Continuously monitoring of all system performance • System maintenance • Render 2nd /3rd level production support • Document system changes • Adhere to change control processes. • User support • Assist in planning of code and designing or layout of reports on report writing function.

• What industry does Tendani Neluembeni currently work in?

  Tendani Neluembeni currently works in the Liberty Group |

• Which languages does Tendani Neluembeni speak?

  No Languages Available

• Which industries has Tendani Neluembeni previously worked in?

  Tendani Neluembeni has prior
  experience in the following industries:
  South African Post Office | arivia.kom | Pinnacle Micro

• What is Tendani Neluembeni’s work experience?

  Tendani Neluembeni has the following professional experience:
  Liberty Group | South African Post Office | arivia.kom | Pinnacle Micro

• How can I find Tendani Neluembeni on LinkedIn?

  You can view Tendani Neluembeni’s LinkedIn profile at LinkedIn URL

• What are Tendani Neluembeni’s work email addresses?

  Tendani Neluembeni’s work email
  addresses are
  tendani.neluembeni@postoffice.co.za

• What company does Tendani Neluembeni work for?

  Liberty Group |