Ted Zylstra Email & Phone Number | Application Support Specialist able to focus technical expertise on business goals and the bottom-line. Broad background progressing from hardware repair, to monitoring worldwide networks, to installing server farm monitoring equipment across the country, to most recently supporting a complex server system generating 6M in profit every month. Excellent rapport and communication across all levels with internal and external customers, customer teams, account vendors, matrix team members and peers. Strong sense of urgency in exceeding expectations of quality and delivery, resulting in outstanding customer satisfaction. Known for Account dedication. Areas of expertise include:  MCSE 2003  MSDBA SQL 7 certified  MCSE 2000 certified  CCNA certified  Customer Service  Vendor Management  Problem Analysis / Resolution  Multiple Deadline Management  Best Practices  LEAN Tool  Teamwork  Compliance Specialties: Primary support for a critical and very high profile financial web application at Bank of America which included over 50 servers that handled 100M per day in financial transactions. This was a continuation of role from Bank of America

Ted Zylstra

Application Support Specialist able to focus technical expertise on business goals and the bottom-li...
Chicago, Chicago, United States

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Ted Zylstra’s Email tzylstra@ibm.com

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Ted Zylstra’s Location Chicago, Chicago, United States

Ted Zylstra’s Current Industry Ibm

Ted Zylstra’s Prior Industry Lasalle Bank

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Senior IT Analyst

2005-11-01 00:00:00 - Present

Senior IT Web Application Support

2002-08-01 00:00:00 - 2005-11-01 00:00:00

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Ted Zylstra is a Application Support Specialist able to focus technical expertise on business goals and the bottom-line. Broad background progressing from hardware repair, to monitoring worldwide networks, to installing server farm monitoring equipment across the country, to most recently supporting a complex server system generating 6M in profit every month. Excellent rapport and communication across all levels with internal and external customers, customer teams, account vendors, matrix team members and peers. Strong sense of urgency in exceeding expectations of quality and delivery, resulting in outstanding customer satisfaction. Known for Account dedication. Areas of expertise include:  MCSE 2003  MSDBA SQL 7 certified  MCSE 2000 certified  CCNA certified  Customer Service  Vendor Management  Problem Analysis / Resolution  Multiple Deadline Management  Best Practices  LEAN Tool  Teamwork  Compliance Specialties: Primary support for a critical and very high profile financial web application at Bank of America which included over 50 servers that handled 100M per day in financial transactions. This was a continuation of role from Bank of America