Teague James Email & Phone Number | With a strategic vision for knowledge management, my focus has been on developing and implementing a robust Knowledge-Centered Service (KCS) framework. This initiative enabled our teams to capture critical insights and deliver a top-tier support experience for our clients. My leadership in implementing KCS strategies was instrumental in fostering a culture of continuous improvement and knowledge sharing within the organization. My expertise extends to building a high-performing team of Technical Writers, ensuring they are equipped to produce quality content that drives customer success. By designing effective KPIs, knowledge-integrated workflows, and reporting mechanisms, I've been able to monitor and enhance the impact of my knowledge management efforts. My commitment to excellence in knowledge management was critical to the success of client-facing teams who could deliver solutions faster with 100% accuracy.

Teague James

With a strategic vision for knowledge management, my focus has been on developing and implementing a...
Dumfries, Virginia, United States

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Teague James’s Email tjames@smg.com

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Teague James’s Location Dumfries, Virginia, United States

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Teague James’s Prior Industry Smg Service Management | Trilogy | Insystech | Planet | L3 Communications

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Director of Knowledge Management

2022-08-01 00:00:00 - 2024-05-01 00:00:00

Product Knowledge Curator

2017-09-01 00:00:00 - 2022-07-01 00:00:00

TEAMS Product Manager

2012-06-01 00:00:00 - 2017-04-01 00:00:00

Director of IT

2008-01-01 00:00:00 - 2009-10-01 00:00:00

Senior Systems Administrator

1999-10-01 00:00:00 - 2008-01-01 00:00:00

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Teague James is a With a strategic vision for knowledge management, my focus has been on developing and implementing a robust Knowledge-Centered Service (KCS) framework. This initiative enabled our teams to capture critical insights and deliver a top-tier support experience for our clients. My leadership in implementing KCS strategies was instrumental in fostering a culture of continuous improvement and knowledge sharing within the organization. My expertise extends to building a high-performing team of Technical Writers, ensuring they are equipped to produce quality content that drives customer success. By designing effective KPIs, knowledge-integrated workflows, and reporting mechanisms, I've been able to monitor and enhance the impact of my knowledge management efforts. My commitment to excellence in knowledge management was critical to the success of client-facing teams who could deliver solutions faster with 100% accuracy.