Tara Reed Email & Phone Number | As a Senior Workforce Analyst with over eight years of experience in the Business Process Outsourcing (BPO) industry, I have honed my skills in staff planning, forecasting, and scheduling, using advanced analytics and Interactive Voice Response (IVR) systems to optimize workforce efficiency and service levels. In my most previous role at BroadPath, I led a team of up to seven analysts, guiding and mentoring them to implement best practices and meet organizational objectives. I also spearheaded short-term, mid-term, and long-term planning strategies for a workforce of up to 500 employees, collaborating closely with Operations, Human Resources, and Recruitment teams to accurately meet staffing requirements. I am passionate about leveraging data to drive decision-making and problem-solving, and I have a proven track record of delivering results and exceeding expectations. I have successfully aligned staffing levels with operational needs and client expectations, utilizing real-time statistics to make informed and immediate scheduling decisions, and providing comprehensive historical reporting data to external clients. I am seeking a challenging remote position that will allow me to apply my expertise in workforce management, data analysis, and strategic planning, and to contribute to the growth and success of a dynamic and innovative organization. I hold a High School Diploma from Saint Albans High School, and I have obtained two Apple certifications in 2012. I am proficient in BPO, Statistical Data Analysis, and IVR.

Tara Reed

As a Senior Workforce Analyst with over eight years of experience in the Business Process Outsourcin...
2513 Maitland Crossing Way, Orlando, United States

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Tara Reed’s Email treed@fcim.edu

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Tara Reed’s Location 2513 Maitland Crossing Way, Orlando, United States

Tara Reed’s Current Industry Bcd Travel

Tara Reed’s Prior Industry Broadpath | Optum | Customer Contact Channels | Williams Sonoma

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Work Experience

Bcd Travel

Workforce Management Analyst

2024-01-01 00:00:00 - Present

Broadpath

Senior Workforce Management Analyst

2021-08-01 00:00:00 - 2023-06-01 00:00:00

Optum

Workforce Management Analyst

2016-10-01 00:00:00 - 2020-09-01 00:00:00

Customer Contact Channels

Senior workforce management analyst

2015-04-01 00:00:00 - 2016-10-01 00:00:00

Williams Sonoma

Workforce Management Analyst

2014-09-01 00:00:00 - 2015-04-01 00:00:00

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FAQ About Tara Reed

Tara Reed is located at
2513 Maitland Crossing Way, Orlando, United States

Tara Reed is a As a Senior Workforce Analyst with over eight years of experience in the Business Process Outsourcing (BPO) industry, I have honed my skills in staff planning, forecasting, and scheduling, using advanced analytics and Interactive Voice Response (IVR) systems to optimize workforce efficiency and service levels. In my most previous role at BroadPath, I led a team of up to seven analysts, guiding and mentoring them to implement best practices and meet organizational objectives. I also spearheaded short-term, mid-term, and long-term planning strategies for a workforce of up to 500 employees, collaborating closely with Operations, Human Resources, and Recruitment teams to accurately meet staffing requirements. I am passionate about leveraging data to drive decision-making and problem-solving, and I have a proven track record of delivering results and exceeding expectations. I have successfully aligned staffing levels with operational needs and client expectations, utilizing real-time statistics to make informed and immediate scheduling decisions, and providing comprehensive historical reporting data to external clients. I am seeking a challenging remote position that will allow me to apply my expertise in workforce management, data analysis, and strategic planning, and to contribute to the growth and success of a dynamic and innovative organization. I hold a High School Diploma from Saint Albans High School, and I have obtained two Apple certifications in 2012. I am proficient in BPO, Statistical Data Analysis, and IVR.