Talia Motsenyat Email & Phone Number | • CCNP (R&S), CCNA Voice, MCITP certified • Experience supporting Cisco IP Telephony in a distributed environment with up to 4,000 users within various organizations including Financial Services, Government organizations, Health Services, Educational Institutions • Experience with Voice Recording platforms specifically Cisco Unified Workforce Optimization and Red Box Recording • Strong documentation skills to create and maintain technical documentation • 10 years of customer service experience and 5 years of technical hands on expertise complimented by desire to seek new challenges and technological innovations • Strong understanding of switching, routing, infrastructure, VPN/Firewall technologies, LAN/WAN, TCP/IP, DNS, Windows, Active Directory • Excellent communication skills • Inventive, open-minded, diligent, excellent attention to detail • Ability to take a pro-active approach to learning, problem solving, taking ownership of issues, and strong follow-up skills • Outstanding troubleshooting and analytic skills

Talia Motsenyat

• CCNP (R&S), CCNA Voice, MCITP certified • Experience supporting Cisco IP Telephony in a distribute...
Toronto, Toronto, Canada

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Talia Motsenyat’s Email talia.motsenyat@td.com

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Talia Motsenyat’s Location Toronto, Toronto, Canada

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Enterprise Voice and Video Services

2016-02-01 00:00:00 - Present

Customer Support Analyst – Voice

2014-01-01 00:00:00 - 2015-11-01 00:00:00

Network Support

2012-08-01 00:00:00 - 2013-09-01 00:00:00

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Talia Motsenyat is a • CCNP (R&S), CCNA Voice, MCITP certified • Experience supporting Cisco IP Telephony in a distributed environment with up to 4,000 users within various organizations including Financial Services, Government organizations, Health Services, Educational Institutions • Experience with Voice Recording platforms specifically Cisco Unified Workforce Optimization and Red Box Recording • Strong documentation skills to create and maintain technical documentation • 10 years of customer service experience and 5 years of technical hands on expertise complimented by desire to seek new challenges and technological innovations • Strong understanding of switching, routing, infrastructure, VPN/Firewall technologies, LAN/WAN, TCP/IP, DNS, Windows, Active Directory • Excellent communication skills • Inventive, open-minded, diligent, excellent attention to detail • Ability to take a pro-active approach to learning, problem solving, taking ownership of issues, and strong follow-up skills • Outstanding troubleshooting and analytic skills