Swati Avhad Email & Phone Number | Designation –Specialist @ Cognizant Technology Solutions Pune • Working as a Quality & compliance service desk analyst for IT Enterprise service operations &amp handling team size of 20 agents. • Providing remote technical support at international voice process. • SLA Tracking and Reporting and analysis of service delivery performance metrics. • Conduct troubleshooting to resolve IT-related and application issues for multiple users. • Auditing incident of the 20 agents on daily basis & providing feedback as per process. • Develop service level objective and supervise the team to ensure objectives are achieved or exceeded.

Swati Avhad

Designation –Specialist @ Cognizant Technology Solutions Pune • Working as a Quality & compli...
India

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Specialist

2022-01-01 00:00:00 - Present

Process Expert

2014-03-01 00:00:00 - 2021-09-01 00:00:00

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Swati Avhad is a Designation –Specialist @ Cognizant Technology Solutions Pune • Working as a Quality & compliance service desk analyst for IT Enterprise service operations &amp handling team size of 20 agents. • Providing remote technical support at international voice process. • SLA Tracking and Reporting and analysis of service delivery performance metrics. • Conduct troubleshooting to resolve IT-related and application issues for multiple users. • Auditing incident of the 20 agents on daily basis & providing feedback as per process. • Develop service level objective and supervise the team to ensure objectives are achieved or exceeded.