Suraj Pandalai Email & Phone Number | STRATEGY & TRANSFORMATION SPECIALIST – FINANCIAL SERVICES INDUSTRY Senior Transformation leader with > 20 years’ experience defining and directing strategy and transformation agenda for global and regional financial institutions across the UK, EMEA, APAC and Americas. • Designs and supports execution of transformation strategies that position banks and financial institutions as leaders in consumer experience and enable strong business growth; drives customer acquisition, retention and satisfaction through optimal distribution channel mix, world-class digital technology and organisational design. • Delivers MM operational efficiency; develops and implements best-in-class transformations at system-, process- and people-level that slash cost-to-serve and reduce risk. Embeds continuous improvement framework, future-proofing organisations with roadmaps and agility to respond to evolving market and consumer requirements. • Builds and steers high-performing teams of transformation, strategy, conceptual design, data and organisational design specialists, and partners closely with technology teams to identify bestfit client solutions; highly engaged leader with a wealth of expertise in managing globally disbursed functions in complex matrix organisations.

Suraj Pandalai

STRATEGY & TRANSFORMATION SPECIALIST – FINANCIAL SERVICES INDUSTRY Senior Transformation leader with...
London, England, United Kingdom

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Suraj Pandalai’s Phone Numbers +44 1382 61****

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Suraj Pandalai’s Location London, England, United Kingdom

Suraj Pandalai’s Current Industry Finastra

Suraj Pandalai’s Prior Industry Aion Digital | Ncr | Natwest | Royal Bank

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Global Head Customer Success & Experience Payments

2022-06-01 00:00:00 - Present

Head Of Customer Success & Advisory

2020-11-01 00:00:00 - 2021-10-01 00:00:00

Partner Financial Services (Customer Success & Advisory)

2018-01-01 00:00:00 - 2020-11-01 00:00:00

Business Improvement Manager

2010-04-01 00:00:00 - 2013-08-01 00:00:00

Business Improvement Consultant

2007-11-01 00:00:00 - 2010-03-01 00:00:00

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Suraj Pandalai is a STRATEGY & TRANSFORMATION SPECIALIST – FINANCIAL SERVICES INDUSTRY Senior Transformation leader with > 20 years’ experience defining and directing strategy and transformation agenda for global and regional financial institutions across the UK, EMEA, APAC and Americas. • Designs and supports execution of transformation strategies that position banks and financial institutions as leaders in consumer experience and enable strong business growth; drives customer acquisition, retention and satisfaction through optimal distribution channel mix, world-class digital technology and organisational design. • Delivers MM operational efficiency; develops and implements best-in-class transformations at system-, process- and people-level that slash cost-to-serve and reduce risk. Embeds continuous improvement framework, future-proofing organisations with roadmaps and agility to respond to evolving market and consumer requirements. • Builds and steers high-performing teams of transformation, strategy, conceptual design, data and organisational design specialists, and partners closely with technology teams to identify bestfit client solutions; highly engaged leader with a wealth of expertise in managing globally disbursed functions in complex matrix organisations.