Sunny Gulati Email & Phone Number | As a seasoned professional with over 18 years in customer experience management and operations, I have developed a keen expertise in steering organizations toward enhanced customer satisfaction, operational efficiency, and strategic growth. Currently leading as Head of Omnichannel Customer Support at Bata India, my journey has been marked by significant contributions in process optimization, customer journey enhancement, and stakeholder management across varied sectors, including e-commerce, healthcare, telecom, and retail. My career is a testament to my ability in strategic leadership, particularly in managing complex customer support systems and driving innovative solutions in omnichannel environments. I pride myself on my skills in operational excellence, from budgeting and forecasting to implementing robust standard operating procedures and CRM/ORM tools. My approach is deeply rooted in data-driven decision-making, ensuring that every strategy aligns with customer loyalty and business growth goals. I am passionate about harnessing my experience to drive positive customer experience and operational management changes. My goal is to continuously explore opportunities where I can contribute to the success of an organization while fostering a culture of excellence and innovation.

Sunny Gulati

As a seasoned professional with over 18 years in customer experience management and operations, I ha...
Gurugram, Haryana, India

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Sunny Gulati’s Location Gurugram, Haryana, India

Sunny Gulati’s Current Industry Hcltech

Sunny Gulati’s Prior Industry Bata | Snapdeal | Multiple Companies

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CX Portfolio Leader - France & Germany

2024-04-01 00:00:00 - Present

Head of Customer Experience

2021-06-01 00:00:00 - 2024-03-01 00:00:00

Senior Manager - Customer Experience

2015-04-01 00:00:00 - 2021-06-01 00:00:00

Customer Service Manager

2006-01-01 00:00:00 - 2015-03-01 00:00:00

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Sunny Gulati is a As a seasoned professional with over 18 years in customer experience management and operations, I have developed a keen expertise in steering organizations toward enhanced customer satisfaction, operational efficiency, and strategic growth. Currently leading as Head of Omnichannel Customer Support at Bata India, my journey has been marked by significant contributions in process optimization, customer journey enhancement, and stakeholder management across varied sectors, including e-commerce, healthcare, telecom, and retail. My career is a testament to my ability in strategic leadership, particularly in managing complex customer support systems and driving innovative solutions in omnichannel environments. I pride myself on my skills in operational excellence, from budgeting and forecasting to implementing robust standard operating procedures and CRM/ORM tools. My approach is deeply rooted in data-driven decision-making, ensuring that every strategy aligns with customer loyalty and business growth goals. I am passionate about harnessing my experience to drive positive customer experience and operational management changes. My goal is to continuously explore opportunities where I can contribute to the success of an organization while fostering a culture of excellence and innovation.