Sunita Mukherjee
A dynamic professional with 15+ years of experience in various domain operations in BPM environment...
Noida, Uttar Pradesh, India
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Sunita Mukherjee’s Email sunita.mukherjee@sbicard.com
Social Media
Sunita Mukherjee’s Location Noida, Uttar Pradesh, India
Sunita Mukherjee’s Current Industry Amazon
Sunita Mukherjee’s Prior Industry Ge Sbi | Convergys | Fidelity National Information Services | Science Popularization Association Of Communicators And Educators | Space Technology And Education | Fidelity Information Services | Ibm Daksh Business Process Services | Shoppers Stop
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Work Experience
Amazon
Manager Of Operations
2016-12-01 00:00:00 - Present
Ge Sbi
Assistant Manager
2014-08-01 00:00:00 - 2016-12-01 00:00:00
Convergys
Team Leader
2013-06-01 00:00:00 - 2014-08-01 00:00:00
Fidelity National Information Services
Team Coach
2010-09-01 00:00:00 - 2013-06-01 00:00:00
Science Popularization Association Of Communicators And Educators
Media Relations Coordinator
2008-11-01 00:00:00 - 2010-01-01 00:00:00
Space Technology And Education
Asst Manager- Marketing/ Sales
2008-11-01 00:00:00 - 2010-01-01 00:00:00
Fidelity Information Services
Dispute Analyst
2005-09-01 00:00:00 - 2008-06-01 00:00:00
Ibm Daksh Business Process Services
Customer Support Specialist
2003-10-01 00:00:00 - 2005-08-01 00:00:00
Shoppers Stop
Customer Care Associate
2002-10-01 00:00:00 - 2003-10-01 00:00:00Skills
Languages
FAQ About Sunita Mukherjee
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Sunita Mukherjee is located at
Noida, Uttar Pradesh, India -
Sunita Mukherjee is a A dynamic professional with 15+ years of experience in various domain operations in BPM environment Expertise in managing Voice/Emails/ Web Chat/Back office operations for various domains. (Domains worked - New account verification, payment systems, airlines, Telecom & Retail/ecommerce and physical stores based on Just Walk Out Technology) Sound knowledge and experience of various CRM platforms Ability to develop new strategies, objectives and initiatives for running successful operations, experience of innovating solutions, service standards for business excellence Led operations with key focus on Service delivery, optimal utilization of resources ensuring maximum engagement at work Led change management and value creation initiatives, ensuring client’s success and enhanced customer experience Led regular business reviews with stakeholders and implemented effective action plans for continuous improvement Implemented effective cost management controls to ensure operations are profitable, thus resulting in effective delivery of margins Responsible for monitoring hiring needs of the function, proactively drafting plans and providing required guidance to the respective teams
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Sunita Mukherjee currently works in the Amazon |
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No Languages Available
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Sunita Mukherjee has prior
experience in the following industries:
Ge Sbi | Convergys | Fidelity National Information Services | Science Popularization Association Of Communicators And Educators | Space Technology And Education | Fidelity Information Services | Ibm Daksh Business Process Services | Shoppers Stop -
Sunita Mukherjee has the following professional experience:
Amazon | Ge Sbi | Convergys | Fidelity National Information Services | Science Popularization Association Of Communicators And Educators | Space Technology And Education | Fidelity Information Services | Ibm Daksh Business Process Services | Shoppers Stop -
You can view Sunita Mukherjee’s LinkedIn profile at LinkedIn URL
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Sunita Mukherjee’s work email
addresses are
sunita.mukherjee@sbicard.com -
Amazon |
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