Sunil Singh Email & Phone Number | Operations Management  Framing work direction and plan for the associates after thorough assessment of their capabilities. Discussing strategies and customer issues logged with the client in the weekly conference call and issue action items around them.  Setting up targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and involved in planning for the process.  Creating awareness for driving process improvement strategy; ensuring maximum operational efficiency. Process Management  Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.  Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines. Client Relationship Management  Managing service operations for rendering and achieving quality services; providing first call resolution by answering queries & resolving their issues.  Assessing the customer feedback, evaluating areas of improvements & providing critical feedback to the associates on improvements and achieving higher customer satisfaction matrices. Team Management  Leading, training & monitoring performance of the team members for maintaining excellence in service operations.  Creating and fostering a healthy environment which facilitates high performance of team members and accomplishments of organizational goals.  Developing need based training modules for developing multi-skilled workforce for cross utilization within sub-processes for optimum efficiency.

Sunil Singh

Operations Management  Framing work direction and plan for the associates after thorough assessment...
Hyderabad, Telangana, India

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Sunil Singh’s Email sunil26singh@yahoo.co.in

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Sunil Singh’s Location Hyderabad, Telangana, India

Sunil Singh’s Current Industry

Sunil Singh’s Prior Industry Hcl Technologies | Cognizant | Exl

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Work Experience

Salesforce

Senior Manager

Present

Hcl Technologies

Opearations Manager

2015-04-01 00:00:00 - 2019-12-01 00:00:00

Cognizant

Assistant Manager

2014-07-01 00:00:00 - 2015-04-01 00:00:00

Exl

Assistant Manager

2012-02-01 00:00:00 - 2014-06-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Sunil Singh

Sunil Singh is located at
Hyderabad, Telangana, India

Sunil Singh is a Operations Management  Framing work direction and plan for the associates after thorough assessment of their capabilities. Discussing strategies and customer issues logged with the client in the weekly conference call and issue action items around them.  Setting up targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and involved in planning for the process.  Creating awareness for driving process improvement strategy; ensuring maximum operational efficiency. Process Management  Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.  Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines. Client Relationship Management  Managing service operations for rendering and achieving quality services; providing first call resolution by answering queries & resolving their issues.  Assessing the customer feedback, evaluating areas of improvements & providing critical feedback to the associates on improvements and achieving higher customer satisfaction matrices. Team Management  Leading, training & monitoring performance of the team members for maintaining excellence in service operations.  Creating and fostering a healthy environment which facilitates high performance of team members and accomplishments of organizational goals.  Developing need based training modules for developing multi-skilled workforce for cross utilization within sub-processes for optimum efficiency.

Sunil Singh currently works in the

No Languages Available

Sunil Singh has prior
experience in the following industries:
Hcl Technologies | Cognizant | Exl

Sunil Singh has the following professional experience:
Salesforce | Hcl Technologies | Cognizant | Exl

You can view Sunil Singh’s LinkedIn profile at LinkedIn URL

Sunil Singh’s work email
addresses are
sunil26singh@yahoo.co.in

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