Sukanya Nair Email & Phone Number | Personable and knowledgeable application support engineer with 4 years of experience assisting customers with various software related issues. Notice period: 90 days • Provided in-depth technical support to clients at a Tier 3 level. Worked on minor enhancements of Dot net based application. •Supported 3-5 applications and ensured 100% client satisfaction •Performed internal testing of the changes made by dev team • Acted as offshore SME for 3 applications • Proficient in change management, problem management and incident management. •Assisted in creating standard operating procedures. •Did proactive monitoring of application to ensure system is healthy. •Provided internal training to team. • Documented outstanding KT artifacts •Ensured 100% incident resolution without causing any SLA breach.

Sukanya Nair

Personable and knowledgeable application support engineer with 4 years of experience assisting custo...
Kochi, Kochi, India

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Sukanya Nair’s Email sukanya.nair@tcs.com

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Sukanya Nair’s Location Kochi, Kochi, India

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Level 3 Application Support Engineer

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Sukanya Nair is a Personable and knowledgeable application support engineer with 4 years of experience assisting customers with various software related issues. Notice period: 90 days • Provided in-depth technical support to clients at a Tier 3 level. Worked on minor enhancements of Dot net based application. •Supported 3-5 applications and ensured 100% client satisfaction •Performed internal testing of the changes made by dev team • Acted as offshore SME for 3 applications • Proficient in change management, problem management and incident management. •Assisted in creating standard operating procedures. •Did proactive monitoring of application to ensure system is healthy. •Provided internal training to team. • Documented outstanding KT artifacts •Ensured 100% incident resolution without causing any SLA breach.