Sue Neff Email & Phone Number | Previously the End User Services Manager responsible for developing, deploying and sustaining IT solutions that support the direct computing needs of employees and contractors. Oversee the services provided by the Service Desk, manage the End User Services team, and continue to improve the processes and procedures related to resolving incidents and service requests in compliance with the support contract requirements. Previously provided helpdesk and end user support as the east coast User Advocate. Focused on helpdesk process improvement, technician training and skills improvement, communication, and improving overall IT services to east coast users. Previous System Administration positions: Over seven years of support experience on a Windows NT/2000/2003 domain. Responsible for over 200 desktops, including software installation and configuration, and maintaining system security. •Backup and restore responsibilities include managing the backup schedules, monitoring virtual tape usage requirements, and capacity planning. •New system procurement including evaluation of requirements criteria, installation and configuration of operating system (Windows XP, Fedora, or OSX), asset tracking, and system lifecycle management. --Certified NASA Microsoft Windows 2000/XP Desktop Administrator. --Certification in Technical Help Desk (Microsoft) from Brainbench 5/3/04. --Certification in Computer Fundamentals (Windows 2000) from Brainbench 7/01/03. --Qualified Specialist, Raytheon Six Sigma. --Successfully completed the Macintosh Service Certification Exam, 2001. Helpdesk Supervisor experience as a lead technician, supporting customers and directly managing 16 systems administrators.

Sue Neff

Previously the End User Services Manager responsible for developing, deploying and sustaining IT sol...
Ashburn, Ashburn, United States

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Sue Neff’s Email sue.neff@raytheon.com

Sue Neff’s Phone Numbers +1 972-205-****

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Sue Neff’s Location Ashburn, Ashburn, United States

Sue Neff’s Current Industry Loudoun Symphony Orchestra

Sue Neff’s Prior Industry Piedmont Symphony Orchestra | Raytheon Technical Services | Northern Virginia Community College | International Fibercom Nasa Larc | The Mariners Museum

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Work Experience

Raytheon

Deployment Lead

Present

Loudoun Symphony Orchestra

2nd Oboe

2019-09-01 00:00:00 - Present

Piedmont Symphony Orchestra

Co-Principal Oboe

2013-09-01 00:00:00 - 2018-05-01 00:00:00

Raytheon Technical Services

End User Services Manager

2009-12-01 00:00:00 - 2016-10-01 00:00:00

Northern Virginia Community College

Adjunct Faculty

2011-08-01 00:00:00 - 2014-06-01 00:00:00

International Fibercom Nasa Larc

Lead Technician

2000-11-01 00:00:00 - 2001-11-01 00:00:00

The Mariners Museum

Systems Administrator / Web Project Coordinator

1997-07-01 00:00:00 - 2000-09-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Sue Neff

Sue Neff is located at
Ashburn, Ashburn, United States

Sue Neff is a Previously the End User Services Manager responsible for developing, deploying and sustaining IT solutions that support the direct computing needs of employees and contractors. Oversee the services provided by the Service Desk, manage the End User Services team, and continue to improve the processes and procedures related to resolving incidents and service requests in compliance with the support contract requirements. Previously provided helpdesk and end user support as the east coast User Advocate. Focused on helpdesk process improvement, technician training and skills improvement, communication, and improving overall IT services to east coast users. Previous System Administration positions: Over seven years of support experience on a Windows NT/2000/2003 domain. Responsible for over 200 desktops, including software installation and configuration, and maintaining system security. •Backup and restore responsibilities include managing the backup schedules, monitoring virtual tape usage requirements, and capacity planning. •New system procurement including evaluation of requirements criteria, installation and configuration of operating system (Windows XP, Fedora, or OSX), asset tracking, and system lifecycle management. --Certified NASA Microsoft Windows 2000/XP Desktop Administrator. --Certification in Technical Help Desk (Microsoft) from Brainbench 5/3/04. --Certification in Computer Fundamentals (Windows 2000) from Brainbench 7/01/03. --Qualified Specialist, Raytheon Six Sigma. --Successfully completed the Macintosh Service Certification Exam, 2001. Helpdesk Supervisor experience as a lead technician, supporting customers and directly managing 16 systems administrators.

Sue Neff currently works in the Loudoun Symphony Orchestra |

No Languages Available

Sue Neff has prior
experience in the following industries:
Piedmont Symphony Orchestra | Raytheon Technical Services | Northern Virginia Community College | International Fibercom Nasa Larc | The Mariners Museum

Sue Neff has the following professional experience:
Raytheon | Loudoun Symphony Orchestra | Piedmont Symphony Orchestra | Raytheon Technical Services | Northern Virginia Community College | International Fibercom Nasa Larc | The Mariners Museum