Suaad Shaikh Email & Phone Number | With over a decade of experience in the sales and customer service industry, I am a Process Leader at Firstsource, a global leader in business process management and outsourcing solutions. I hold a Bachelor of Science in Information Technology from the University of Mumbai and have completed multiple MOOC courses in relevant topics such as team building, coaching, leading teams, storytelling, negotiation, intercultural and effective communication. In my current role, I lead, manage, coach and mentor a team that provides efficient and effective solutions to the clients of a leading UK-based telecommunication provider. I also oversee the daily operations, quality assurance and compliance of the sales team and implement process improvement initiatives that enhance the productivity and performance of the team. I am passionate about working with a diverse and talented group of people, participating in various outreach programs and volunteer activities, learning new skills and exploring new challenges. My goal is to continue to grow and contribute to the success and satisfaction of Firstsource and its clients.

Suaad Shaikh

With over a decade of experience in the sales and customer service industry, I am a Process Leader a...
Bengaluru, Karnataka, India

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Suaad Shaikh’s Phone Numbers +1 716-564-****

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Suaad Shaikh’s Location Bengaluru, Karnataka, India

Suaad Shaikh’s Current Industry Firstsource

Suaad Shaikh’s Prior Industry Intelenet Global Services

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Process Leader

2023-11-01 00:00:00 - Present

Sr. CSA

2011-12-01 00:00:00 - 2013-07-01 00:00:00

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Suaad Shaikh is a With over a decade of experience in the sales and customer service industry, I am a Process Leader at Firstsource, a global leader in business process management and outsourcing solutions. I hold a Bachelor of Science in Information Technology from the University of Mumbai and have completed multiple MOOC courses in relevant topics such as team building, coaching, leading teams, storytelling, negotiation, intercultural and effective communication. In my current role, I lead, manage, coach and mentor a team that provides efficient and effective solutions to the clients of a leading UK-based telecommunication provider. I also oversee the daily operations, quality assurance and compliance of the sales team and implement process improvement initiatives that enhance the productivity and performance of the team. I am passionate about working with a diverse and talented group of people, participating in various outreach programs and volunteer activities, learning new skills and exploring new challenges. My goal is to continue to grow and contribute to the success and satisfaction of Firstsource and its clients.