Stuart Overend Email & Phone Number | A performance driven Senior Executive with the vision for change and success. A passionate and committed leader who has initiated and implemented fundamental cultural, organisational, technical and operational change across Contact Centre Operations and support functions. An Individual with an established track record of delivering year on year results through the building of high performing leadership teams. Specialties: *People Leadership/Management 700+ FTE - front and back office (Multiple sites/geographies) *Cultural/Technical Leadership and Change Management - Operating platform migrations 15m investment, Tupe transfer 700+ FTE, offshore migration 350 FTE, TOM *Relationship and vendor management, Logistics, distribution, online, Partner annual billing circa 20m, *Operational Risk and efficiencies Management - annual budgets in excess of 15m with 12% YoY reduction

Stuart Overend

A performance driven Senior Executive with the vision for change and success. A passionate and commi...
Redmarshall, England, United Kingdom

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Stuart Overend’s Location Redmarshall, England, United Kingdom

Stuart Overend’s Current Industry Shawbrook Bank

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Head of Customer Support and Operational Transformation

2020-11-01 00:00:00 - Present

Head Of Customer Support

2017-01-01 00:00:00 - 2019-08-01 00:00:00

Head of Customer Service & Operations

2014-05-01 00:00:00 - 2016-05-01 00:00:00

Senior Operations Manager Savings and Customer Resolution

2013-02-01 00:00:00 - 2014-05-01 00:00:00

General Manager UK Onshore Operations

2010-11-01 00:00:00 - 2013-01-01 00:00:00

Head of Global Commercial Payments Servicing

2005-01-01 00:00:00 - 2011-03-01 00:00:00

Sales and Service Team Manager

1999-01-01 00:00:00 - 2003-01-01 00:00:00

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Stuart Overend is a A performance driven Senior Executive with the vision for change and success. A passionate and committed leader who has initiated and implemented fundamental cultural, organisational, technical and operational change across Contact Centre Operations and support functions. An Individual with an established track record of delivering year on year results through the building of high performing leadership teams. Specialties: *People Leadership/Management 700+ FTE - front and back office (Multiple sites/geographies) *Cultural/Technical Leadership and Change Management - Operating platform migrations 15m investment, Tupe transfer 700+ FTE, offshore migration 350 FTE, TOM *Relationship and vendor management, Logistics, distribution, online, Partner annual billing circa 20m, *Operational Risk and efficiencies Management - annual budgets in excess of 15m with 12% YoY reduction

Stuart Overend has prior
experience in the following industries:
Northgate Vehicle Hire | Tesco Bank | Nationwide Building Society | Firstsource Solutions | Barclaycard | Barclays Bank

Stuart Overend has the following professional experience:
Shawbrook Bank | Northgate Vehicle Hire | Tesco Bank | Nationwide Building Society | Firstsource Solutions | Barclaycard | Barclays Bank