Steven Pappas Email & Phone Number | Quality focused, customer oriented Supervisor with proven expertise in selecting, training and motivating high performing teams. Able to work with a diverse workforce to meet and exceed challenging departmental and organizational targets while uncovering ways to improve the efficiency of processes and systems. Improve customer satisfaction by ensuring product quality and service delivery is achieved on a consistent and predictable basis. Build strong internal and external relationships by demonstrating credibility and integrity. • Management experience with a strong Customer Service improvement initiative • Build relationships with customers and determine the key factors that lead to satisfaction, loyalty, and retention • Maintain and foster communication and employee development by conducting ongoing staff meetings and effectively coaching and counseling associates • Experienced in interviewing, selecting, hiring, and training team members • Establish team assignments, time frames for completion, expected results, and expected communication plans for each team’s defined initiative • Ensure effective utilization of performance management tools and review processes to develop and retain team members Specialties: Tennessee Center for Performance Excellence Examiner - Responsible for evaluating written Tennessee Quality Award applications and conducting examiner team site visits of designated corporate operations. Review and site visits designed to clearly understand the applicant's challenges, environment, methods, and processes to ensure that the organization receives a fair assessment and beneficial feedback Service Corp of Retired Executives Volunteer (SCORE) - SCORE’s mission is to provide resources and expertise to maximize the success of existing and emerging businesses. This is a volunteer non-profit organization

Steven Pappas

Quality focused, customer oriented Supervisor with proven expertise in selecting, training and motiv...
1716 Pleasant Grove Road, Bluff City, United States

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Steven Pappas’s Email steven.pappas@ameriprise.com

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Steven Pappas’s Location 1716 Pleasant Grove Road, Bluff City, United States

Steven Pappas’s Current Industry Ameriprise Financial

Steven Pappas’s Prior Industry Rh Donnelley | Sprint

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Work Experience

Ameriprise Financial

Director of Operations

2009-03-01 00:00:00 - Present

Rh Donnelley

Graphics Supervisor

2003-01-01 00:00:00 - 2008-01-01 00:00:00

Sprint

Publishing Systems Manager

2002-01-01 00:00:00 - 2003-01-01 00:00:00

Skills

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Languages

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FAQ About Steven Pappas

Steven Pappas is located at
1716 Pleasant Grove Road, Bluff City, United States

Steven Pappas is a Quality focused, customer oriented Supervisor with proven expertise in selecting, training and motivating high performing teams. Able to work with a diverse workforce to meet and exceed challenging departmental and organizational targets while uncovering ways to improve the efficiency of processes and systems. Improve customer satisfaction by ensuring product quality and service delivery is achieved on a consistent and predictable basis. Build strong internal and external relationships by demonstrating credibility and integrity. • Management experience with a strong Customer Service improvement initiative • Build relationships with customers and determine the key factors that lead to satisfaction, loyalty, and retention • Maintain and foster communication and employee development by conducting ongoing staff meetings and effectively coaching and counseling associates • Experienced in interviewing, selecting, hiring, and training team members • Establish team assignments, time frames for completion, expected results, and expected communication plans for each team’s defined initiative • Ensure effective utilization of performance management tools and review processes to develop and retain team members Specialties: Tennessee Center for Performance Excellence Examiner - Responsible for evaluating written Tennessee Quality Award applications and conducting examiner team site visits of designated corporate operations. Review and site visits designed to clearly understand the applicant's challenges, environment, methods, and processes to ensure that the organization receives a fair assessment and beneficial feedback Service Corp of Retired Executives Volunteer (SCORE) - SCORE’s mission is to provide resources and expertise to maximize the success of existing and emerging businesses. This is a volunteer non-profit organization