Steve Shaw Email & Phone Number | • Dynamic Workforce Optimization professional with experience gained through working in US, UK, and Global service centers • Successful in integrating speech analytics into contact centers • Proven ability to develop contact strategy and staffing models to improve the customer experience, manage costs and achieve service level objectives • Proactive individual with an analytical approach to problem solving • Leader in designing strategic initiatives to transform business processes • Experience in developing effective teams of professionals spanning multiple locations Specialties: contact center strategy, workforce optimization, process improvement, planning, forecasting, call flow, VRU design, Triad, SharePoint, desktop analytics

Steve Shaw

• Dynamic Workforce Optimization professional with experience gained through working in US, UK, and...
Portland, Oregon, United States

*50 free lookup(s) per month.

Steve Shaw’s Email steve.shaw@cigna.com

Steve Shaw’s Phone Numbers

Get STEVE’s Phone Number (For Free)

Social Media

Steve Shaw’s Location Portland, Oregon, United States

Steve Shaw’s Current Industry Cigna

Steve Shaw’s Prior Industry Cambia Health Solutions | Capital One | Hsbc | Hsbc Card Services | Nordstrom Bank

Find accurate emails & phone numbers for over 700M professionals.

Resource Planning Senior Manager

2022-07-01T00:00:00.000Z - Present

Manager of Workforce Optimization

2015-12-01T00:00:00.000Z - 2019-01-01T00:00:00.000Z

Capacity Planner

2012-11-01T00:00:00.000Z - 2015-11-01T00:00:00.000Z

Capacity Planning Manager

2009-05-01T00:00:00.000Z - 2012-11-01T00:00:00.000Z

Department Manager, Contact Strategy & Technology

1998-06-01T00:00:00.000Z - 2007-09-01T00:00:00.000Z

Risk Analyst

1991-01-01T00:00:00.000Z - 1998-01-01T00:00:00.000Z

No Skills Available

No Languages Available

Steve Shaw is a • Dynamic Workforce Optimization professional with experience gained through working in US, UK, and Global service centers • Successful in integrating speech analytics into contact centers • Proven ability to develop contact strategy and staffing models to improve the customer experience, manage costs and achieve service level objectives • Proactive individual with an analytical approach to problem solving • Leader in designing strategic initiatives to transform business processes • Experience in developing effective teams of professionals spanning multiple locations Specialties: contact center strategy, workforce optimization, process improvement, planning, forecasting, call flow, VRU design, Triad, SharePoint, desktop analytics