Stephen Laroche Email & Phone Number | I am an enthusiastic technical support specialist with 19 years of experience supporting internal and external customers with advanced software applications. I have 11 years experience managing local and remote support engineers, as well as handling most aspects of a multi-million dollar software support business. I have deep knowledge in: Software Support: Knowledge-Centered Support (KCS), Customer Feedback, Service Delivery Processes, Performance Metrics, Employee Development, Productivity Tools, Electronic Software & Service Delivery, R&D Interface, Sales & Service Interface, Software License Auditing CRM / ticketing: Rightnow, Jira ETL / Reporting: BusinessObjects Web Intelligence, Microsoft Excel (including add-ins Data Analysis and Frontline Solver) Database servers: MS-SQL, Oracle (Oracle SQL certified) Application Servers: JBoss, Websphere, Tomcat Operating Systems: Windows 2008 Server and legacy Windows Platforms

Stephen Laroche

I am an enthusiastic technical support specialist with 19 years of experience supporting internal an...
Cary, North Carolina, United States

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Stephen Laroche’s Email stephen.laroche@sas.com

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Stephen Laroche’s Location Cary, North Carolina, United States

Stephen Laroche’s Current Industry SAS

Stephen Laroche’s Prior Industry Rockwell Automation | Datasweep | Calico Commerce | Eds

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Technical Support Engineering Manager

2015-10-01 00:00:00 - Present

Technical Support Manager

2004-09-01 00:00:00 - 2015-09-01 00:00:00

Sr. Technical Support Engineer

2001-02-01 00:00:00 - 2004-09-01 00:00:00

Lead Product Support Engineer

1998-11-01 00:00:00 - 2001-02-01 00:00:00

Systems Engineer

1996-06-01 00:00:00 - 1998-11-01 00:00:00

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Stephen Laroche is a I am an enthusiastic technical support specialist with 19 years of experience supporting internal and external customers with advanced software applications. I have 11 years experience managing local and remote support engineers, as well as handling most aspects of a multi-million dollar software support business. I have deep knowledge in: Software Support: Knowledge-Centered Support (KCS), Customer Feedback, Service Delivery Processes, Performance Metrics, Employee Development, Productivity Tools, Electronic Software & Service Delivery, R&D Interface, Sales & Service Interface, Software License Auditing CRM / ticketing: Rightnow, Jira ETL / Reporting: BusinessObjects Web Intelligence, Microsoft Excel (including add-ins Data Analysis and Frontline Solver) Database servers: MS-SQL, Oracle (Oracle SQL certified) Application Servers: JBoss, Websphere, Tomcat Operating Systems: Windows 2008 Server and legacy Windows Platforms