Stephanie Low Email & Phone Number | Senior Customer Relationship Manager Take a leadership role in the management of the Customer Relationship Management SBU, motivate and guide team members to achieve and exceed overall sales from Premium customers. Ensure the team gains technical competence to better support the Premium customers. Manage overall relationship with Premium customers and improve the service level that they experience with Radiance. Assist the Account Management team to convert hunting accounts to Radiance customers. Ensure customer retention and revenue growth for identified Premium customers in the FSI vertical, Fortune 500 companies and GLCs. Identify up-selling opportunities through pro-actively providing solutions to customers’ communications needs and assist the Account Management team to pursue and close the leads. Introduce new products and services to the Premium customers from time to time. Enhance customer satisfaction by providing single point of contact for the Premium customers from pre-sales to post sales support. Key Acheivements • Achieved an increase in collective sales from customers from 10.7 million in 2006 to 15 million in 2007. • Received several compliment letters from key decision makers of the Premium customers. • Promoted to team lead within one year in the company. Specialties: CERTIFICATIONS OBTAINED • Avaya Certified Associate – IP Telephony (Design) • Avaya Certified Associate- Proactive Contact Solutions (Design) • Avaya Certified Specialist- Proactive Contact Solutions (Design)

Stephanie Low

Senior Customer Relationship Manager Take a leadershi...
Singapore

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Stephanie Low’s Email stephlow427@yahoo.com.sg

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Singapore Airlines

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Stephanie Low is located at
Singapore

Stephanie Low is a Senior Customer Relationship Manager Take a leadership role in the management of the Customer Relationship Management SBU, motivate and guide team members to achieve and exceed overall sales from Premium customers. Ensure the team gains technical competence to better support the Premium customers. Manage overall relationship with Premium customers and improve the service level that they experience with Radiance. Assist the Account Management team to convert hunting accounts to Radiance customers. Ensure customer retention and revenue growth for identified Premium customers in the FSI vertical, Fortune 500 companies and GLCs. Identify up-selling opportunities through pro-actively providing solutions to customers’ communications needs and assist the Account Management team to pursue and close the leads. Introduce new products and services to the Premium customers from time to time. Enhance customer satisfaction by providing single point of contact for the Premium customers from pre-sales to post sales support. Key Acheivements • Achieved an increase in collective sales from customers from 10.7 million in 2006 to 15 million in 2007. • Received several compliment letters from key decision makers of the Premium customers. • Promoted to team lead within one year in the company. Specialties: CERTIFICATIONS OBTAINED • Avaya Certified Associate – IP Telephony (Design) • Avaya Certified Associate- Proactive Contact Solutions (Design) • Avaya Certified Specialist- Proactive Contact Solutions (Design)