Somi Assaran Email & Phone Number | Dedicated and hardworking IT support engineer in a big inbound/outbound contact center with experience in supporting software, windows and desktop application for branches and clients, support of AD, IIS, DHCP, DNS, Antivirus, Supporting Hardware, smart phone, PDA, laptop, mentoring other team members, preparing administrative reports. Self-motivated with strong organizational and communication skills. Contact Center isn't something you learn - Contact Center is something you DO! Every Contact Center opportunity is a puzzle. I enjoy putting my knowledge to use assisting our customers achieving their operational goals. - Focused on customer satisfaction - Skillful at network troubleshooting including ICDN and CCNA basis - Skillful at software troubleshooting including win 7,8,10, server2k, 2008, installation, antivirus, MS-Office, Active Directory, DNS, DHCP, Firewall - Experience of working in a busy inbound/outbound call center environment - Ability to communicate effectively with a wide range of customers - Proven aptitude with dealing with customer complaints - Dealing with customers face to face - Team-work and interpersonal skills with ability to work with others - Strong computer skills, using multiple programs simultaneously - Skillful at conflict resolution techniques

Somi Assaran

Dedicated and hardworking IT support engineer in a big inbound/outbound contact center with experien...
Sydney, Sydney, Australia

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Somi Assaran’s Email somi.assaran@yardi.com

Somi Assaran’s Phone Numbers

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Somi Assaran’s Location Sydney, Sydney, Australia

Somi Assaran’s Current Industry Yardi

Somi Assaran’s Prior Industry Reckon | Post Bank

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Technical Account Manager

2021-04-01T00:00:00.000Z - Present

IT Support Specialist

2017-08-01T00:00:00.000Z - 2021-04-01T00:00:00.000Z

Hardware/software support Engineer

2014-08-01T00:00:00.000Z - 2017-05-01T00:00:00.000Z

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Somi Assaran is a Dedicated and hardworking IT support engineer in a big inbound/outbound contact center with experience in supporting software, windows and desktop application for branches and clients, support of AD, IIS, DHCP, DNS, Antivirus, Supporting Hardware, smart phone, PDA, laptop, mentoring other team members, preparing administrative reports. Self-motivated with strong organizational and communication skills. Contact Center isn't something you learn - Contact Center is something you DO! Every Contact Center opportunity is a puzzle. I enjoy putting my knowledge to use assisting our customers achieving their operational goals. - Focused on customer satisfaction - Skillful at network troubleshooting including ICDN and CCNA basis - Skillful at software troubleshooting including win 7,8,10, server2k, 2008, installation, antivirus, MS-Office, Active Directory, DNS, DHCP, Firewall - Experience of working in a busy inbound/outbound call center environment - Ability to communicate effectively with a wide range of customers - Proven aptitude with dealing with customer complaints - Dealing with customers face to face - Team-work and interpersonal skills with ability to work with others - Strong computer skills, using multiple programs simultaneously - Skillful at conflict resolution techniques