Snehal Kulkarni Email & Phone Number | Improved the structure around customer query/ complaint management procedures with a view to ensure Consistent Superior Service Experience, thus driving Root Cause Analysis activities. Skilled in undertaking complex audits as appropriate using research methodology to benchmark complaint management . Capable in ensuring that efficient and high-quality services were provided to customers within the agreed compliance and regulatory norms (RBI, AML guidelines and KYC norms) Coordinating with various stakeholders to ensure that all regulator complaints are resolved within TAT . Monitoring and controlling the volumes of Banking Ombudsman (BO) complaints . Working with external regulatory environment in relation to issue management and monitoring . Engaging with RBI officers to keep updated with all bank related complaints and ensuring adequate resolution is provided in timely manner . Ensuring compliance with statutory requirements laid by acts governing banking regulations; formulating standard operation procedures by studying the requirement, level, activities, reporting formats and so on Handled internal/external and Regulatory audits. Set up of Internal Ombudsman standard operating procedure Conducting Root Cause Analysis (RCA) of complaints, undertaking internal process modifications and system enhancement, focusing on customer experience on the basis of RCA and velocity of complaints Performing periodic submission of all regulator reporting .Managing various projects to enhance Banks’s complaint management system

Snehal Kulkarni

Improved the structure around customer query/ complaint management procedures with a view to ensure...
Mumbai, Maharashtra, India

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Snehal Kulkarni’s Email snehal.kulkarni@yesbank.in

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Snehal Kulkarni’s Location Mumbai, Maharashtra, India

Snehal Kulkarni’s Current Industry Yes Bank

Snehal Kulkarni’s Prior Industry Hdfc Bank

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Work Experience

Yes Bank

Vice President

2012-04-01 00:00:00 - Present

Hdfc Bank

Deputy Manager

2006-06-01 00:00:00 - 2012-03-01 00:00:00

Skills

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FAQ About Snehal Kulkarni

Snehal Kulkarni is located at
Mumbai, Maharashtra, India

Snehal Kulkarni is a Improved the structure around customer query/ complaint management procedures with a view to ensure Consistent Superior Service Experience, thus driving Root Cause Analysis activities. Skilled in undertaking complex audits as appropriate using research methodology to benchmark complaint management . Capable in ensuring that efficient and high-quality services were provided to customers within the agreed compliance and regulatory norms (RBI, AML guidelines and KYC norms) Coordinating with various stakeholders to ensure that all regulator complaints are resolved within TAT . Monitoring and controlling the volumes of Banking Ombudsman (BO) complaints . Working with external regulatory environment in relation to issue management and monitoring . Engaging with RBI officers to keep updated with all bank related complaints and ensuring adequate resolution is provided in timely manner . Ensuring compliance with statutory requirements laid by acts governing banking regulations; formulating standard operation procedures by studying the requirement, level, activities, reporting formats and so on Handled internal/external and Regulatory audits. Set up of Internal Ombudsman standard operating procedure Conducting Root Cause Analysis (RCA) of complaints, undertaking internal process modifications and system enhancement, focusing on customer experience on the basis of RCA and velocity of complaints Performing periodic submission of all regulator reporting .Managing various projects to enhance Banks’s complaint management system