Smita Medhi Email & Phone Number | "It is only when they go wrong that machines remind you how powerful they are" - Clive James Currently employed at ITI as a Lead Service Desk Analyst. I was recently awarded 'The Ambassador' award for my organization. This represents my contribution and the alignment of my values and mission with that of my Organization 'ITI'. I am a people person, and am all about connecting with people, supporting my team, helping to resolve problems with my personal and technical skills. My passion for technology and people connection makes me successful in my role and at the end of the day, what we all aim for …..100% customer satisfaction! As a Team Lead, I enjoy my work routine as below: -Interact with my team, engage with clients for troubleshooting, oversee day-to-day operations of service desk, maintain SLA's and motivate team members. -Manage and respond to escalations and try to empathize with clients and resolve client's resentments. -Create an inspiring team environment with an open communication culture. -Provide timely guidance to my team for service desk workflow and support. -Maintain a healthy phone queue with efficient team availability. I have always loved Technology and have always been inquisitive in finding solutions and learning new skills. I believe in bringing people together, sharing knowledge and be proactive in taking steps towards making life valuable and enjoyable every day! I am musician and love to sing when I am not working. Love outdoor activities such as kayaking, hiking and birdwatching!

Smita Medhi

"It is only when they go wrong that machines remind you how powerful they are" - Clive James Curren...
Zycom Technology, 271 Concession St, Canada

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Smita Medhi’s Email smita.medhi@iti.ca

Smita Medhi’s Phone Numbers +1 613-549-****

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Smita Medhi’s Location Zycom Technology, 271 Concession St, Canada

Smita Medhi’s Current Industry Iti

Smita Medhi’s Prior Industry Sm Consulting | Startek | Unisys | New Horizons Computer Learning Centers

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Work Experience

Iti

Lead- Service Desk Analyst

2021-07-01 00:00:00 - Present

Sm Consulting

Independent IT and Security Consultant

2020-01-01 00:00:00 - 2021-01-01 00:00:00

Startek

Customer Engagement Specialist

2020-01-01 00:00:00 - 2020-01-01 00:00:00

Unisys

Printer Technician

2019-01-01 00:00:00 - 2020-01-01 00:00:00

New Horizons Computer Learning Centers

Network and Computer Systems Administrator

2018-01-01 00:00:00 - 2019-01-01 00:00:00

Skills

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Languages

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FAQ About Smita Medhi

Smita Medhi is located at
Zycom Technology, 271 Concession St, Canada

Smita Medhi is a "It is only when they go wrong that machines remind you how powerful they are" - Clive James Currently employed at ITI as a Lead Service Desk Analyst. I was recently awarded 'The Ambassador' award for my organization. This represents my contribution and the alignment of my values and mission with that of my Organization 'ITI'. I am a people person, and am all about connecting with people, supporting my team, helping to resolve problems with my personal and technical skills. My passion for technology and people connection makes me successful in my role and at the end of the day, what we all aim for …..100% customer satisfaction! As a Team Lead, I enjoy my work routine as below: -Interact with my team, engage with clients for troubleshooting, oversee day-to-day operations of service desk, maintain SLA's and motivate team members. -Manage and respond to escalations and try to empathize with clients and resolve client's resentments. -Create an inspiring team environment with an open communication culture. -Provide timely guidance to my team for service desk workflow and support. -Maintain a healthy phone queue with efficient team availability. I have always loved Technology and have always been inquisitive in finding solutions and learning new skills. I believe in bringing people together, sharing knowledge and be proactive in taking steps towards making life valuable and enjoyable every day! I am musician and love to sing when I am not working. Love outdoor activities such as kayaking, hiking and birdwatching!