Simon Russell Email & Phone Number | 🚩Growth Facilitator 🚩Omni-Channel Strategy 🚩Digital Transformation & Turnaround 🚩Financial Sustainability 🚩Keynote Speaker & Motivational Coach ➤ Verifiable track record of providing leadership and operational direction for all business operations. ➤ Driven by a passion for increasing revenue, embracing digital, delivering operational efficiencies, and improving customer & employee experience - I offer direction to companies' operational, business growth and revenue-generating strategies. ➤ Instrumental role in setting the Retail strategic direction and driving overall business performance. By continually developing industry insights, I have always ensured that robust plans are in place to drive business growth, profitability and continued the development of the store network, online B2C sales and customer experience proposition. ➤ Through omnichannel sales, I delivered a linked and accessible proposition for our customers and ensured that the shopping environment and customer experience align with the overarching vision. ➤ Driven continuous improvement, provided the highest level of quality, improving process efficiency, and recommending strategic, measurable, and sustainable solutions to accelerate growth. ➤ Razor-sharp focus on maximising the revenues, reducing processing times, managing budgets, and exercising cost control - I have accurately forecasted financials and delivered committed Revenue, Margin and Cash Flow. ➤ Delivering business objectives through the highest standards of customer experience, stakeholder management, cost-effective resource management, maximising revenue, profitability, and growth of the businesses, I have always strived to engrain global best practices and continuous improvements. 𝗦𝗘𝗟𝗘𝗖𝗧𝗘𝗗 𝗛𝗜𝗚𝗛𝗟𝗜𝗚𝗛𝗧𝗦: ✔ Led the development of an award-winning omnichannel strategy that doubled online sales and number of customers in 22 months. Increased online sales by 40% without cannibalising physical shop sales. Online sales increased by four times what they were in the past ten years, just growing their total sales share from <10% to 40%. ✔ Delivered customer service through a differentiated service proposition and introduction of selling specialists to all shops. Created new learner journeys for all staff and instilled minimum service standards that improved the NPS score. ✔ Created a new Target Operating Model with full employee engagement, changed the roles of 21k shop staff with tangible efficiency and NPS improvements. ✔ Chairman, Director and Trustee in the not-for-profit sector.

Simon Russell

🚩Growth Facilitator 🚩Omni-Channel Strategy 🚩Digital Transformation & Turnaround 🚩Financial Su...
Edenbridge, England, United Kingdom

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Simon Russell’s Email siruss@btinternet.com

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Simon Russell’s Location Edenbridge, England, United Kingdom

Simon Russell’s Current Industry Banham Bromley Healthcare

Simon Russell’s Prior Industry Freelance | Parsley Box | John Lewis And Partners | John Lewis

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Work Experience

Banham

Group Director of Customer Experience and Operations

2023-12-01 00:00:00 - Present

Bromley Healthcare

NED

2023-04-01 00:00:00 - Present

Freelance

Independent Retail Advisor

2020-02-01 00:00:00 - 2023-01-01 00:00:00

Parsley Box

Managing Director

2021-11-01 00:00:00 - 2022-09-01 00:00:00

John Lewis And Partners

Director, Operations Development

2017-04-01 00:00:00 - 2020-02-01 00:00:00

John Lewis

Head of Multi Channel

2010-02-01 00:00:00 - 2012-03-01 00:00:00

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FAQ About Simon Russell

Simon Russell is located at
Edenbridge, England, United Kingdom

Simon Russell is a 🚩Growth Facilitator 🚩Omni-Channel Strategy 🚩Digital Transformation & Turnaround 🚩Financial Sustainability 🚩Keynote Speaker & Motivational Coach ➤ Verifiable track record of providing leadership and operational direction for all business operations. ➤ Driven by a passion for increasing revenue, embracing digital, delivering operational efficiencies, and improving customer & employee experience - I offer direction to companies' operational, business growth and revenue-generating strategies. ➤ Instrumental role in setting the Retail strategic direction and driving overall business performance. By continually developing industry insights, I have always ensured that robust plans are in place to drive business growth, profitability and continued the development of the store network, online B2C sales and customer experience proposition. ➤ Through omnichannel sales, I delivered a linked and accessible proposition for our customers and ensured that the shopping environment and customer experience align with the overarching vision. ➤ Driven continuous improvement, provided the highest level of quality, improving process efficiency, and recommending strategic, measurable, and sustainable solutions to accelerate growth. ➤ Razor-sharp focus on maximising the revenues, reducing processing times, managing budgets, and exercising cost control - I have accurately forecasted financials and delivered committed Revenue, Margin and Cash Flow. ➤ Delivering business objectives through the highest standards of customer experience, stakeholder management, cost-effective resource management, maximising revenue, profitability, and growth of the businesses, I have always strived to engrain global best practices and continuous improvements. 𝗦𝗘𝗟𝗘𝗖𝗧𝗘𝗗 𝗛𝗜𝗚𝗛𝗟𝗜𝗚𝗛𝗧𝗦: ✔ Led the development of an award-winning omnichannel strategy that doubled online sales and number of customers in 22 months. Increased online sales by 40% without cannibalising physical shop sales. Online sales increased by four times what they were in the past ten years, just growing their total sales share from <10% to 40%. ✔ Delivered customer service through a differentiated service proposition and introduction of selling specialists to all shops. Created new learner journeys for all staff and instilled minimum service standards that improved the NPS score. ✔ Created a new Target Operating Model with full employee engagement, changed the roles of 21k shop staff with tangible efficiency and NPS improvements. ✔ Chairman, Director and Trustee in the not-for-profit sector.