Shveta Chhabra Email & Phone Number | 20 years of experience in improving the overall customer experience, serving as the customer advocates and driving customer-centric product improvement; delivering best-in-class services with partners while earning customer confidence and trust. While understanding functional areas and the way they interact with other areas of the business and operation, I have successfully developed and implemented strategic, tactical and operational customer engagement and retention related programs, and initiatives to align in line with organization’s objectives. With my expertise in aligning people strategies with business strategies, I have implemented critical people initiatives in a productive, complex and rapidly growing business environment. As an expert and highly dynamic leader, I define the customer journey across all touch points, identify key areas for improvement and implement the changes to deliver a great experience for the customers. With a creative mindset proactively transforming customer challenges into positive solutions, I create plans and lead the implementation for integrated customer engagement across all customer-facing teams.My passion for customer satisfaction coupled with my natural ability to think strategically, with a balanced analytical and creative mind-set, has always helped me to connect the dots between customer needs and desires, business strategies and competitive analysis.

Shveta Chhabra

20 years of experience in improving the overall customer experience, serving as the customer advocat...
Mumbai, Maharashtra, India

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Shveta Chhabra’s Email shveta.chhabra@kotak.com

Shveta Chhabra’s Phone Numbers

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Shveta Chhabra’s Location Mumbai, Maharashtra, India

Shveta Chhabra’s Current Industry Kotak Mahindra Bank

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Senior Vice President

2023-05-01 00:00:00 - Present

AVP

2017-01-01 00:00:00 - 2020-05-01 00:00:00

Senior Manager in Service quality

2014-10-01 00:00:00 - 2017-01-01 00:00:00

Team Manager

2011-04-01 00:00:00 - 2014-09-01 00:00:00

Manager

2006-07-01 00:00:00 - 2011-03-01 00:00:00

Service Manager

2004-04-01 00:00:00 - 2006-05-01 00:00:00

Customer Service Manager

2003-08-01 00:00:00 - 2004-06-01 00:00:00

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Shveta Chhabra is a 20 years of experience in improving the overall customer experience, serving as the customer advocates and driving customer-centric product improvement; delivering best-in-class services with partners while earning customer confidence and trust. While understanding functional areas and the way they interact with other areas of the business and operation, I have successfully developed and implemented strategic, tactical and operational customer engagement and retention related programs, and initiatives to align in line with organization’s objectives. With my expertise in aligning people strategies with business strategies, I have implemented critical people initiatives in a productive, complex and rapidly growing business environment. As an expert and highly dynamic leader, I define the customer journey across all touch points, identify key areas for improvement and implement the changes to deliver a great experience for the customers. With a creative mindset proactively transforming customer challenges into positive solutions, I create plans and lead the implementation for integrated customer engagement across all customer-facing teams.My passion for customer satisfaction coupled with my natural ability to think strategically, with a balanced analytical and creative mind-set, has always helped me to connect the dots between customer needs and desires, business strategies and competitive analysis.

Shveta Chhabra has prior
experience in the following industries:
Hdfc Bank | Axis Bank | Edelweiss Commodities | Icici Bank | Iqara Bg Broadband | Standard Chartered Bank

Shveta Chhabra has the following professional experience:
Kotak Mahindra Bank | Hdfc Bank | Axis Bank | Edelweiss Commodities | Icici Bank | Iqara Bg Broadband | Standard Chartered Bank