Shuntaro Takata Email & Phone Number | [Summary] After graduating from Waseda University, I joined Suntory Holdings Limited as a general employee. I was assigned to Suntory Wellness Limited, which focuses on healthcare business, and have been involved in direct marketing. I have expertise in utilizing both quantitative and qualitative information, stemming from my experience in call center management, promotional activities in print media, and improvements to e-commerce sites. By leveraging data, I craft marketing strategies that pinpoint customer insights, and have consistently achieved sales targets. [Career] ▼April 2019 - August 2020 CRM Promotion Department, Suntory Wellness Limited [Job Description] Operation and management of the call center └Maintaining the call response rate to prevent customers from waiting. └Reduction in response time for inquiry emails. └Opening of a LINE account for online inquiry channel. Development of the e-commerce system's customer response interface └Realization of personalized proposals for each individual customer through the enhancement of the information registration, immediacy, and visibility of the operator interface. Establishment of a dedicated VIP team for customers └Providing humanity services by ensuring customers who have purchased a large number and value of products are attended to by the same operator consistently. ▼September 2020 - August 2021 Customer Service Strategy Department [Job Description] Promotion of product sales └Development and execution of individualized communications and promotional strategies targeting customers who discontinued their product purchases, leveraging their customer data. Planning and operation of a monthly magazine └Planning and production of an informational magazine aggregating health information and lifestyle suggestions based on age demographics. Cost reduction of enclosed items and improvement in customer satisfaction └Integration of booklets enclosed with products upon delivery, by optimizing the volume and content of information provided. ▼September 2021 - Present Service Strategy Department [Job Description] Driving traffic to an e-commerce website └Planning and proposing SEO strategies (content marketing and on-site improvements) to increase traffic to the e-commerce site. Promotion of product sales └Boosting the number of orders through low-cost promotional activities using online strategies (e-commerce site & email). Operation of an e-commerce site └Execution of direction tasks leading up to the official release for new product launches or renewals.

Shuntaro Takata

[Summary] After graduating from Waseda University, I joined Suntory Holdings Limited as a general em...
Japan

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Shuntaro Takata’s Email shuntaro.takata@suntory.com

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Shuntaro Takata’s Location Japan

Shuntaro Takata’s Current Industry Suntory Holdings

Shuntaro Takata’s Prior Industry Starbucks | Zuu

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Work Experience

Suntory

Marketer

Present

Suntory Holdings

Marketer

2019-04-01 00:00:00 - Present

Starbucks

Customer Service Specialist

2017-01-01 00:00:00 - 2019-03-01 00:00:00

Zuu

Marketing Advertising Specialist

2016-04-01 00:00:00 - 2016-12-01 00:00:00

Skills

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FAQ About Shuntaro Takata

Shuntaro Takata is located at
Japan

Shuntaro Takata is a [Summary] After graduating from Waseda University, I joined Suntory Holdings Limited as a general employee. I was assigned to Suntory Wellness Limited, which focuses on healthcare business, and have been involved in direct marketing. I have expertise in utilizing both quantitative and qualitative information, stemming from my experience in call center management, promotional activities in print media, and improvements to e-commerce sites. By leveraging data, I craft marketing strategies that pinpoint customer insights, and have consistently achieved sales targets. [Career] ▼April 2019 - August 2020 CRM Promotion Department, Suntory Wellness Limited [Job Description] Operation and management of the call center └Maintaining the call response rate to prevent customers from waiting. └Reduction in response time for inquiry emails. └Opening of a LINE account for online inquiry channel. Development of the e-commerce system's customer response interface └Realization of personalized proposals for each individual customer through the enhancement of the information registration, immediacy, and visibility of the operator interface. Establishment of a dedicated VIP team for customers └Providing humanity services by ensuring customers who have purchased a large number and value of products are attended to by the same operator consistently. ▼September 2020 - August 2021 Customer Service Strategy Department [Job Description] Promotion of product sales └Development and execution of individualized communications and promotional strategies targeting customers who discontinued their product purchases, leveraging their customer data. Planning and operation of a monthly magazine └Planning and production of an informational magazine aggregating health information and lifestyle suggestions based on age demographics. Cost reduction of enclosed items and improvement in customer satisfaction └Integration of booklets enclosed with products upon delivery, by optimizing the volume and content of information provided. ▼September 2021 - Present Service Strategy Department [Job Description] Driving traffic to an e-commerce website └Planning and proposing SEO strategies (content marketing and on-site improvements) to increase traffic to the e-commerce site. Promotion of product sales └Boosting the number of orders through low-cost promotional activities using online strategies (e-commerce site & email). Operation of an e-commerce site └Execution of direction tasks leading up to the official release for new product launches or renewals.