Shrutika Karangutkar Email & Phone Number | Self motivated confident, innovative, energetic and logical person with broad outlook in life. Excellent relation with people I worked with. I believe in continuous improvement and augmentation of my skills and knowledge. Strong organizer, motivator, team player, an out-of-the-box thinker with excellent leadership skills and demonstrated abilities to meet deadlines & work under pressure.Applying leadership skills, coordinating and result orientation, possess good interpersonal, communication with demonstrated abilities in team management and processes operations knowledge in a career span of 18+ years. Experienced in Telecom and Banking sphere. Well versed with outbound and inbound Call Center operational models. Professional Experience-18+ years Acting Operation Manager /Deputy Manager-Operations Leading a span of 150 associates and 8 team Leaders –. Provide functional, collaborative and directional leadership to a team working in Customer Operations and Escalation handling. A role coordinating and working together with HR & Recruitment, Training, Quality, WFM and Client to ensure Key Performance Delivery Goals of the process. Currently managing the Premium queue - JIO. Managed Axis Cross Sales Process- ROC. Managed Welcome and Lakshya calling system (LCS) calling process Managed Axis Retention (Backend +out calling).As a joint approach, worked with bank in delivering business requirement and share timely analysis to deliver business objectives Involved in strategic planning. Communicating with Clients /Process for the process requirements and Clarifications. Ability to proactively identify gaps, report on quality trends, make recommendations for improving and enhancing the existing framework /process in terms for Standardization of process. Educational Credentials B.E.M.S 1997,D.M.L.T, B.SC.HSC,SSC. Planning to complete the MBA Languages known: English, Hindi, Punjabi & Marathi

Shrutika Karangutkar

Self motivated confident, innovative, energetic and logical person with broad outlook in life. Excel...
Mumbai, Maharashtra, India

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Shrutika Karangutkar’s Email shrutika.karangutkar@firstsource.com

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Shrutika Karangutkar’s Location Mumbai, Maharashtra, India

Shrutika Karangutkar’s Current Industry Wipro Limited

Shrutika Karangutkar’s Prior Industry Reliance BPO, DAKC (RBPO

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Work Experience

Wipro Limited

Deputy Manager

2016-10-01 00:00:00 - Present

Reliance BPO, DAKC (RBPO

Senior Team Leader

2003-09-01 00:00:00 - 2009-08-01 00:00:00

Skills

No Skills Available

Languages

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FAQ About Shrutika Karangutkar

Shrutika Karangutkar is located at
Mumbai, Maharashtra, India

Shrutika Karangutkar is a Self motivated confident, innovative, energetic and logical person with broad outlook in life. Excellent relation with people I worked with. I believe in continuous improvement and augmentation of my skills and knowledge. Strong organizer, motivator, team player, an out-of-the-box thinker with excellent leadership skills and demonstrated abilities to meet deadlines & work under pressure.Applying leadership skills, coordinating and result orientation, possess good interpersonal, communication with demonstrated abilities in team management and processes operations knowledge in a career span of 18+ years. Experienced in Telecom and Banking sphere. Well versed with outbound and inbound Call Center operational models. Professional Experience-18+ years Acting Operation Manager /Deputy Manager-Operations Leading a span of 150 associates and 8 team Leaders –. Provide functional, collaborative and directional leadership to a team working in Customer Operations and Escalation handling. A role coordinating and working together with HR & Recruitment, Training, Quality, WFM and Client to ensure Key Performance Delivery Goals of the process. Currently managing the Premium queue - JIO. Managed Axis Cross Sales Process- ROC. Managed Welcome and Lakshya calling system (LCS) calling process Managed Axis Retention (Backend +out calling).As a joint approach, worked with bank in delivering business requirement and share timely analysis to deliver business objectives Involved in strategic planning. Communicating with Clients /Process for the process requirements and Clarifications. Ability to proactively identify gaps, report on quality trends, make recommendations for improving and enhancing the existing framework /process in terms for Standardization of process. Educational Credentials B.E.M.S 1997,D.M.L.T, B.SC.HSC,SSC. Planning to complete the MBA Languages known: English, Hindi, Punjabi & Marathi