Shruti Pathak Email & Phone Number |  An enterprising professional with over 6+years of experience across IT Operations Management, Service Delivery and related activities  Currently associated with Symantec Pvt. Ltd. as a Senior ITSM Specialist who is responsible for Change Management, CMDB, Service Now Discovery, Application Portfolio Management.  Technically incisive, aware about the technology trends to deliver innovative and flexible solutions in IT industry  Analyzed production issues and provided correct solutions and ideas to automate works and reduce effort  Skilled in JIRA, Certified Service Now system administrator, ITIL Process Implementation, Service Delivery and service Operation  Experienced in documenting hardware and software configuration management / asset management processes and procedures  Proven experience in Project Management, proficient in gathering requirements, developing, implementing solutions  Possess excellent communication, analytical, analysis/mapping and negotiation skills

Shruti Pathak

 An enterprising professional with over 6+years of experience across IT Operations Management, Serv...
Pune, Pune, India

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Shruti Pathak’s Phone Numbers +1 877-776-****

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Shruti Pathak’s Location Pune, Pune, India

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Shruti Pathak’s Prior Industry Symantec | Sungard

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Lead Asset and Configuration Management

Present

Senior Itsm Specialist

2016-06-01 00:00:00 - 2020-01-01 00:00:00

Senior Engineer Systems (Incident, Problem, Change Management)

2013-12-01 00:00:00 - 2016-05-01 00:00:00

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Shruti Pathak is a  An enterprising professional with over 6+years of experience across IT Operations Management, Service Delivery and related activities  Currently associated with Symantec Pvt. Ltd. as a Senior ITSM Specialist who is responsible for Change Management, CMDB, Service Now Discovery, Application Portfolio Management.  Technically incisive, aware about the technology trends to deliver innovative and flexible solutions in IT industry  Analyzed production issues and provided correct solutions and ideas to automate works and reduce effort  Skilled in JIRA, Certified Service Now system administrator, ITIL Process Implementation, Service Delivery and service Operation  Experienced in documenting hardware and software configuration management / asset management processes and procedures  Proven experience in Project Management, proficient in gathering requirements, developing, implementing solutions  Possess excellent communication, analytical, analysis/mapping and negotiation skills