Shourya Saha Email & Phone Number | As the Vice President of Global Customer Support at CleverTap, I lead a world-class delivery unit that ensures customer satisfaction, product adoption, cohort retention, technical support, operational scalability, and strategic planning. I report directly to the Chief Executive Officer and collaborate with the business leadership to drive revenue growth, client acquisition, and retention. With years of experience in senior Customer-facing roles, I have successfully built and expanded the customer support function for high-growth and global organizations in the SaaS industry. I have a proven track record of defining and executing strategic solutions, maximizing investments, improving efficiencies and quality, and developing leadership and high-performance teams. I am passionate about delivering excellence, innovation, and value to our customers and stakeholders.

Shourya Saha

As the Vice President of Global Customer Support at CleverTap, I lead a world-class delivery unit th...
Bangalore Urban District, Bangalore Urban District, India

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Shourya Saha’s Email shourya@clevertap.com

Shourya Saha’s Phone Numbers +1 415-513-****

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Shourya Saha’s Location Bangalore Urban District, Bangalore Urban District, India

Shourya Saha’s Current Industry Clevertap

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Work Experience

Clevertap

Vice President - Global Customer Experience

2022-03-01 00:00:00 - Present

Yellow Ai

Vice President-Global Customer Support

2021-11-01 00:00:00 - 2022-02-01 00:00:00

Flock

Head Of Customer Support

2019-04-01 00:00:00 - 2021-11-01 00:00:00

Sprinklr

Associate Director

2016-01-01 00:00:00 - 2018-07-01 00:00:00

Ipsoft

Manager

2012-10-01 00:00:00 - 2015-04-01 00:00:00

Red Hat

Supervisor

2011-09-01 00:00:00 - 2012-05-01 00:00:00

Kpit Cummins

Team Manager

2007-10-01 00:00:00 - 2011-01-01 00:00:00

Ibm Daksh

Assistant Manager

2007-03-01 00:00:00 - 2007-10-01 00:00:00

Sutherland Global Services

Team Leader

2004-03-01 00:00:00 - 2007-01-01 00:00:00

Wipro Bpo

Tech Support Executive

2003-02-01 00:00:00 - 2004-03-01 00:00:00

Skills

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Languages

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FAQ About Shourya Saha

Shourya Saha is located at
Bangalore Urban District, Bangalore Urban District, India

Shourya Saha is a As the Vice President of Global Customer Support at CleverTap, I lead a world-class delivery unit that ensures customer satisfaction, product adoption, cohort retention, technical support, operational scalability, and strategic planning. I report directly to the Chief Executive Officer and collaborate with the business leadership to drive revenue growth, client acquisition, and retention. With years of experience in senior Customer-facing roles, I have successfully built and expanded the customer support function for high-growth and global organizations in the SaaS industry. I have a proven track record of defining and executing strategic solutions, maximizing investments, improving efficiencies and quality, and developing leadership and high-performance teams. I am passionate about delivering excellence, innovation, and value to our customers and stakeholders.

Shourya Saha currently works in the Clevertap |

No Languages Available

Shourya Saha has prior
experience in the following industries:
Yellow Ai | Flock | Sprinklr | Ipsoft | Red Hat | Kpit Cummins | Ibm Daksh | Sutherland Global Services | Wipro Bpo

Shourya Saha has the following professional experience:
Clevertap | Yellow Ai | Flock | Sprinklr | Ipsoft | Red Hat | Kpit Cummins | Ibm Daksh | Sutherland Global Services | Wipro Bpo