Shon Parker Email & Phone Number | I have 28 years of experience in Telecommunications and Data Networking, with the last 23 years specialized in Computer Telephony Integration (CTI) and custom integration. I Started with Avaya in 1998 as a Tier III CTI engineer and became Technical Manager of the CTI support organization in 2000. I moved into Professional services integrating CTI systems in 2003 and began working with CTIntegrations, LLC in March 2014 as a Senior Principal Solutions Architect and Developer of CTI products. CTIntegrations was bought out by Avaya in Sept 2021. I am currently a Senior Systems Integrator and Solutions Architect working on complex customer integrations at Avaya. I specialize in custom coding using .Net and Node JS, for screen-pop and custom server components. I also manage the R&D labs for development, testing, QA and sandbox demos hosted on Google Cloud Platform, Microsoft Azure and Amazon Web Services. Specialties: Specialized in CTSuite, Avaya Contact Center Express (CCE), Avaya Elite Multichannel (EMC), Avaya Customer Interaction Express (CIE), Avaya Interaction Center (IC), Avaya Operational Analyst (OA), Avaya Aura Contact Center (AACC), Avaya IP Office, IP Office Contact Center (IPOCC), ASAI, CTI and PBX call center design. Also, strong skills in SIP, VOIP, cloud infrastructure and data networking.

Shon Parker

I have 28 years of experience in Telecommunications and Data Networking, with the last 23 years spec...
Fort Worth, Texas, United States

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Shon Parker’s Email sparker2@avaya.com

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Shon Parker’s Location Fort Worth, Texas, United States

Shon Parker’s Current Industry Genesys

Shon Parker’s Prior Industry Avaya Inc Formerly Ctintegrations | Avaya

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Senior Solutions Architect

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Systems Integrator III / Solutions Architect

2003-09-01 00:00:00 - 2014-03-01 00:00:00

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Shon Parker is a I have 28 years of experience in Telecommunications and Data Networking, with the last 23 years specialized in Computer Telephony Integration (CTI) and custom integration. I Started with Avaya in 1998 as a Tier III CTI engineer and became Technical Manager of the CTI support organization in 2000. I moved into Professional services integrating CTI systems in 2003 and began working with CTIntegrations, LLC in March 2014 as a Senior Principal Solutions Architect and Developer of CTI products. CTIntegrations was bought out by Avaya in Sept 2021. I am currently a Senior Systems Integrator and Solutions Architect working on complex customer integrations at Avaya. I specialize in custom coding using .Net and Node JS, for screen-pop and custom server components. I also manage the R&D labs for development, testing, QA and sandbox demos hosted on Google Cloud Platform, Microsoft Azure and Amazon Web Services. Specialties: Specialized in CTSuite, Avaya Contact Center Express (CCE), Avaya Elite Multichannel (EMC), Avaya Customer Interaction Express (CIE), Avaya Interaction Center (IC), Avaya Operational Analyst (OA), Avaya Aura Contact Center (AACC), Avaya IP Office, IP Office Contact Center (IPOCC), ASAI, CTI and PBX call center design. Also, strong skills in SIP, VOIP, cloud infrastructure and data networking.