Shivika Shrivastava Email & Phone Number | • 7 years of experience in Application Support ,delivery, application value management system along with Incident and Change Management (ITIL v3) & Cloud Support • Working as an Application Supporter (L2 & L3) and Application Analyst on Oracle PLSQL technology. • Good knowledge on API-Test using POSTMAN. • Experience in working with BMC Remedy & ServiceNow ticketing system. • Good Knowledge on Cloud Technologies Microsoft AZURE (DP-900 Certified ) • Azure AD ,Azure Load balancing, Networks, Backups, App Services • Responsible for systems and application performance monitoring (AZURE>Insights) and Log monitoring using KIBANA • Responsible for Incident Management/Change Management i.e. troubleshooting and leading critical or urgent issues on email and mobility infrastructure and driving them to resolution as per the agreed SLAs with clients/customers. • Monitor, Administer, Troubleshoot and provide L2/L3-Level of support for a user base spread across multiple environments and time zones. Domain Expertise : Life Science and Health Care

Shivika Shrivastava

• 7 years of experience in Application Support ,delivery, application value management sys...
Pune, Maharashtra, India

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Shivika Shrivastava’s Email shivika.shrivastava@iqvia.com

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Shivika Shrivastava’s Location Pune, Maharashtra, India

Shivika Shrivastava’s Current Industry Iqvia

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Product Support Tech Advisor

2022-06-01 00:00:00 - Present

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2018-09-01 00:00:00 - 2022-06-01 00:00:00

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Shivika Shrivastava is a • 7 years of experience in Application Support ,delivery, application value management system along with Incident and Change Management (ITIL v3) & Cloud Support • Working as an Application Supporter (L2 & L3) and Application Analyst on Oracle PLSQL technology. • Good knowledge on API-Test using POSTMAN. • Experience in working with BMC Remedy & ServiceNow ticketing system. • Good Knowledge on Cloud Technologies Microsoft AZURE (DP-900 Certified ) • Azure AD ,Azure Load balancing, Networks, Backups, App Services • Responsible for systems and application performance monitoring (AZURE>Insights) and Log monitoring using KIBANA • Responsible for Incident Management/Change Management i.e. troubleshooting and leading critical or urgent issues on email and mobility infrastructure and driving them to resolution as per the agreed SLAs with clients/customers. • Monitor, Administer, Troubleshoot and provide L2/L3-Level of support for a user base spread across multiple environments and time zones. Domain Expertise : Life Science and Health Care