Shivangi Jadhav Email & Phone Number | Extensive experience in IT service support industry with expertise in application and product support, account management. With key skills of problem investigation, data analysis, process adherence and excellent customer communication explored the world of telecom service operators by knowing and serving their business in person. Visited the client locations in Botswana, Fiji, UK, Brunei, Canada to carry out integration projects, product launch, manage escalations and provide support. Worked on UNIX platform with Oracle-sql and Shell scripting as technical expertise. Hands on Experience in Incident Management, Problem Management, Change Management, Configuration Management, Release Management. In-depth knowledge of end to end call flow for voice/sms/data that includes functionalities - switching, mediation, rating, charging, billing, invoicing and revenue assurance. Exposure to finance domain, supporting batch jobs. Efficient in handling customers from different business domains. Proficient in co-ordinating cross functional teams and managing two major accounts in North America's region which belong to Redknee’s top 10 customers. Learned Management tactics through day to day customer expectation handling and Project Management Certificate course at UCLA campus, Los Angeles. PMP certified. PSMI certfied, well aware of Scrum basics. EMBA student at Quantic School of Business and Technology.

Shivangi Jadhav

Extensive experience in IT service support industry with expertise in application and product suppor...
United States

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Shivangi Jadhav’s Email shivangi.jadhav@nice.com

Shivangi Jadhav’s Phone Numbers +1 212-643-****

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Shivangi Jadhav’s Location United States

Shivangi Jadhav’s Current Industry Nice

Shivangi Jadhav’s Prior Industry Kaleyra | Capital | Ucla | Optiva | Techmahindra

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Principal Technical Account Manager

2022-03-01 00:00:00 - Present

Senior Technical Support Engineer

2016-01-01 00:00:00 - 2022-03-01 00:00:00

System Architect

2014-11-01 00:00:00 - 2016-01-01 00:00:00

Project Management

2014-01-01 00:00:00 - 2014-09-01 00:00:00

Support Account Manager

2012-06-01 00:00:00 - 2013-09-01 00:00:00

Software Communication Engineer

2005-06-01 00:00:00 - 2009-10-01 00:00:00

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Shivangi Jadhav is a Extensive experience in IT service support industry with expertise in application and product support, account management. With key skills of problem investigation, data analysis, process adherence and excellent customer communication explored the world of telecom service operators by knowing and serving their business in person. Visited the client locations in Botswana, Fiji, UK, Brunei, Canada to carry out integration projects, product launch, manage escalations and provide support. Worked on UNIX platform with Oracle-sql and Shell scripting as technical expertise. Hands on Experience in Incident Management, Problem Management, Change Management, Configuration Management, Release Management. In-depth knowledge of end to end call flow for voice/sms/data that includes functionalities - switching, mediation, rating, charging, billing, invoicing and revenue assurance. Exposure to finance domain, supporting batch jobs. Efficient in handling customers from different business domains. Proficient in co-ordinating cross functional teams and managing two major accounts in North America's region which belong to Redknee’s top 10 customers. Learned Management tactics through day to day customer expectation handling and Project Management Certificate course at UCLA campus, Los Angeles. PMP certified. PSMI certfied, well aware of Scrum basics. EMBA student at Quantic School of Business and Technology.