Shimaa Salem Email & Phone Number | Team Leader coaching and developing call center agents and the performance of their duties. Supervise in maintaining call center performance metrics. Monitor and coach employees‚ capabilities and performance. Resolve escalated customer calls and coordinate with other departments. Monitor and resolve problem orders and report system problems. business hours "Morning -Mid Night " weekend and holidays. Audits call quality management to ensure quality customer service. Interfaces with internal and external customers to ensure business needs are addressed. Assist in the execution incentive and/or motivational programs. Communicates with customers regarding service issues as well as clients via phone, email . Monitor real time operation and call flow responding to call volume conditions. Monitor and report service levels for the half hour, shift and day intervals. Additional responsibilities as assigned or requested.

Shimaa Salem

Team Leader coaching and developing call center agents and the performance of their duties. Supervis...
Egypt, Egypt, United States

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Shimaa Salem’s Location Egypt, Egypt, United States

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Shimaa Salem is a Team Leader coaching and developing call center agents and the performance of their duties. Supervise in maintaining call center performance metrics. Monitor and coach employees‚ capabilities and performance. Resolve escalated customer calls and coordinate with other departments. Monitor and resolve problem orders and report system problems. business hours "Morning -Mid Night " weekend and holidays. Audits call quality management to ensure quality customer service. Interfaces with internal and external customers to ensure business needs are addressed. Assist in the execution incentive and/or motivational programs. Communicates with customers regarding service issues as well as clients via phone, email . Monitor real time operation and call flow responding to call volume conditions. Monitor and report service levels for the half hour, shift and day intervals. Additional responsibilities as assigned or requested.