Shilpa Shetty Email & Phone Number | Online Reputation Management , Social Media Listening and analytic , Monitoring, Social CRM, Responce Management , ORM Profile summary Social Media ORM and Analytics Monitoring on social media analytics tool Social media listening and analytics, social CRM, Monitoring and scanning the web manually means to track conversations around specific brands. Getting into the depth of each conversation to understand the sentiment being demonstrated. Responding to customer queries on behalf of the specific brand. Manage customer service (Response Management) on Social Media. Monitor comments, complaints, suggestions and feedback on specific brand's social media channels and across the web. Respond to comments with solutions within the specified Turn Around Time (TAT) Co-ordinate with clients to ensure a response to guests who post/tweet complaints or provide feedback on Social Media. Manage Online Reputation Management (ORM) process. Maintain and prepare daily, weekly and monthly ORM reports to clients. Creation and analysis of monthly ORM report with clients. marketing, education marketing Assist in Social Media initiatives and campaigns.

Shilpa Shetty

Online Reputation Management , Social Media Listening and analytic , Monitoring, Social CRM, Responc...
Mumbai, Mumbai, India

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Shilpa Shetty’s Email shilpa@webenza.com

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Shilpa Shetty’s Location Mumbai, Mumbai, India

Shilpa Shetty’s Current Industry Watconsult

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Social Listening and Analytics

Present

Senior Orm Executive

2016-09-01 00:00:00 - Present

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Shilpa Shetty is a Online Reputation Management , Social Media Listening and analytic , Monitoring, Social CRM, Responce Management , ORM Profile summary Social Media ORM and Analytics Monitoring on social media analytics tool Social media listening and analytics, social CRM, Monitoring and scanning the web manually means to track conversations around specific brands. Getting into the depth of each conversation to understand the sentiment being demonstrated. Responding to customer queries on behalf of the specific brand. Manage customer service (Response Management) on Social Media. Monitor comments, complaints, suggestions and feedback on specific brand's social media channels and across the web. Respond to comments with solutions within the specified Turn Around Time (TAT) Co-ordinate with clients to ensure a response to guests who post/tweet complaints or provide feedback on Social Media. Manage Online Reputation Management (ORM) process. Maintain and prepare daily, weekly and monthly ORM reports to clients. Creation and analysis of monthly ORM report with clients. marketing, education marketing Assist in Social Media initiatives and campaigns.