Shelley Russell Email & Phone Number | I have had the privilege of leading a dedicated team of professionals in the field of oncology case management. Our focus is on providing comprehensive care, offering patient education on cancer treatment, proactive management of treatment-related side effects, and unwavering support for both patients and their families during challenging times. My role involves continuous assessment of patient needs, ensuring seamless coordination with various healthcare professionals, including medical directors, social workers, behavioral health experts, pharmacy services, and specialty teams. This approach allows us to offer personalized care and support throughout the case management journey. To continually enhance the quality of care, we regularly engage in collaborative monthly team huddles that promote cross-functional communication and knowledge sharing. I also conduct one-on-one meetings with each team member to address individual needs and foster their professional growth. In addition to ensuring compliance with industry standards, I perform chart audits and provide constructive feedback to my team through monthly call reviews, improving communication and service delivery skills. I am passionate about streamlining processes and reducing repetitive tasks. I initiated and oversaw a successful project with an outside vendor, automating a portion of the referral process, saving an estimated 4300 hours per year for supervisors. This project involved rigorous testing, issue tracking, and educating staff on the correct utilization of the bot. I've also engaged with senior leadership and external vendors to enhance our care flow rules and improve our ability to identify individuals for outreach in the cancer program. To ensure accurate reporting to our clients, I've developed a multifaceted approach for monitoring membership closely. My commitment extends to engaging with external vendors to develop and expand the reach and impact of vital programs. I am dedicated to making a difference in the field of oncology case management and continuously seek innovative solutions to enhance patient care."

Shelley Russell

I have had the privilege of leading a dedicated team of professionals in the field of oncology case...
Alexander, Arkansas, United States

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Shelley Russell’s Email srussell@arkbluecross.com

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Shelley Russell’s Location Alexander, Arkansas, United States

Shelley Russell’s Current Industry Arkansas Blue Cross Blue Shield

Shelley Russell’s Prior Industry Uams University Of Arkansas For Medical Sciences

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Work Experience

Arkansas Blue Cross Blue Shield

Oncology Case Manager Supervisor

2016-01-01 00:00:00 - Present

Uams University Of Arkansas For Medical Sciences

Oncology Nurse

2006-12-01 00:00:00 - 2016-12-01 00:00:00

Skills

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Languages

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FAQ About Shelley Russell

Shelley Russell is located at
Alexander, Arkansas, United States

Shelley Russell is a I have had the privilege of leading a dedicated team of professionals in the field of oncology case management. Our focus is on providing comprehensive care, offering patient education on cancer treatment, proactive management of treatment-related side effects, and unwavering support for both patients and their families during challenging times. My role involves continuous assessment of patient needs, ensuring seamless coordination with various healthcare professionals, including medical directors, social workers, behavioral health experts, pharmacy services, and specialty teams. This approach allows us to offer personalized care and support throughout the case management journey. To continually enhance the quality of care, we regularly engage in collaborative monthly team huddles that promote cross-functional communication and knowledge sharing. I also conduct one-on-one meetings with each team member to address individual needs and foster their professional growth. In addition to ensuring compliance with industry standards, I perform chart audits and provide constructive feedback to my team through monthly call reviews, improving communication and service delivery skills. I am passionate about streamlining processes and reducing repetitive tasks. I initiated and oversaw a successful project with an outside vendor, automating a portion of the referral process, saving an estimated 4300 hours per year for supervisors. This project involved rigorous testing, issue tracking, and educating staff on the correct utilization of the bot. I've also engaged with senior leadership and external vendors to enhance our care flow rules and improve our ability to identify individuals for outreach in the cancer program. To ensure accurate reporting to our clients, I've developed a multifaceted approach for monitoring membership closely. My commitment extends to engaging with external vendors to develop and expand the reach and impact of vital programs. I am dedicated to making a difference in the field of oncology case management and continuously seek innovative solutions to enhance patient care."