Sheila Johnson Email & Phone Number | Sheila Johnson is the Sr. Director of Data Science within the VGS Data & Analytics organization. Sheila leads the Assisted Service & Performance Analytics Product team and provides people and partner performance, coaching and behavioral measures by creating durable, long-term analytics product capabilities. Assisted Behavioral Coaching & Performance: Lead the BI support for frontline coaching and behavioral measures by creating durable, long-term analytics product capabilities. People, Revenue & Loyalty Tool BI: Lead the support to drive revenue and loyalty by creating BI and insights to inform people and business performance decisions. Channel Performance (CS): Provide the key metrics, KPIs, and alerts for executives to make the right decisions and solve key challenges. Partner Performance (PSO): Lead the development and provide reports and dashboards to business and third party partner end users. Sheila joined Verizon in 1996 and brings over 28+ years relevant experience in her current role. Sheila has built a reputation as a leader in analytics, customer engagement, and staff development. Her strong analytical skills partnered with her ability to interpret data and trends, diagnose problems, and drive recommended action plans to resolve issues. She has spent many years providing vision and guidance across teams to identify areas of opportunity in business strategies, efficiency improvements, and customer satisfaction. She has a solid background of success in Performance Enhancement and Leadership. Sheila is also a certified Master Six Sigma Black Belt. Sheila is a passionate leader who leads by example and collaborates to uncover the best possible results. Her success is built on a strong foundation of operational and strategic excellence, people, and culture development. She is known not only to be the storyteller and keeper of the “truth” when it comes to data but also a leader with the natural tendency to “question the status quo.” She is guided by service to our customers and employees and believes in empowering our teams to deliver experiences that exceed expectations. Prior to this position Sheila was Sr. Director of Verizon Consumer CS Operations Reporting & Analytics for Verizon. Extensive experience in driving business transformation to include strategy development. LGBTQ+ and Race & Social Justice accomplice.

Sheila Johnson

Sheila Johnson is the Sr. Director of Data Science within the VGS Data & Analytics organization. She...
North Richland Hills, Texas, United States

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Sheila Johnson’s Email sjohnson@verizon.com

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Sheila Johnson’s Location North Richland Hills, Texas, United States

Sheila Johnson’s Current Industry Verizon

Sheila Johnson’s Prior Industry Verizon Wireless | Tct Entertainment

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Work Experience

Verizon

Senior Director - Data Science; VGS Data & Analytics - VCG Hub, MBB

1996-11-01 00:00:00 - Present

Verizon Wireless

Associate Director of Ops - HQ CS Operations - Business Improvement & Analytics, MBB

2010-07-01 00:00:00 - 2013-12-01 00:00:00

Tct Entertainment

Corporate Director of Administration and Operations

1992-01-01 00:00:00 - 1996-05-01 00:00:00

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Sheila Johnson is located at
North Richland Hills, Texas, United States

Sheila Johnson is a Sheila Johnson is the Sr. Director of Data Science within the VGS Data & Analytics organization. Sheila leads the Assisted Service & Performance Analytics Product team and provides people and partner performance, coaching and behavioral measures by creating durable, long-term analytics product capabilities. Assisted Behavioral Coaching & Performance: Lead the BI support for frontline coaching and behavioral measures by creating durable, long-term analytics product capabilities. People, Revenue & Loyalty Tool BI: Lead the support to drive revenue and loyalty by creating BI and insights to inform people and business performance decisions. Channel Performance (CS): Provide the key metrics, KPIs, and alerts for executives to make the right decisions and solve key challenges. Partner Performance (PSO): Lead the development and provide reports and dashboards to business and third party partner end users. Sheila joined Verizon in 1996 and brings over 28+ years relevant experience in her current role. Sheila has built a reputation as a leader in analytics, customer engagement, and staff development. Her strong analytical skills partnered with her ability to interpret data and trends, diagnose problems, and drive recommended action plans to resolve issues. She has spent many years providing vision and guidance across teams to identify areas of opportunity in business strategies, efficiency improvements, and customer satisfaction. She has a solid background of success in Performance Enhancement and Leadership. Sheila is also a certified Master Six Sigma Black Belt. Sheila is a passionate leader who leads by example and collaborates to uncover the best possible results. Her success is built on a strong foundation of operational and strategic excellence, people, and culture development. She is known not only to be the storyteller and keeper of the “truth” when it comes to data but also a leader with the natural tendency to “question the status quo.” She is guided by service to our customers and employees and believes in empowering our teams to deliver experiences that exceed expectations. Prior to this position Sheila was Sr. Director of Verizon Consumer CS Operations Reporting & Analytics for Verizon. Extensive experience in driving business transformation to include strategy development. LGBTQ+ and Race & Social Justice accomplice.