Shawn Carter Email & Phone Number | I am an experienced and people-focused leader with both small business/start-up and over 20 years of contact center and client relationship management experience. I bring a proven track record of driving results and am especially strong in employee engagement and development, process creation and improvement, and sales management. In my various leadership roles, I have shown the ability to manage and drive performance in multiple environments (sales, service, tech support), as well as with blended teams whose responsibilities cross over multiple work types and segments. I have managed and worked with Fortune 500 clients across multiple verticals, including SaaS, Technology, and Telcom companies. Significant experience managing large seasonal ramps, steady state businesses, and multi-location/multi-geo teams, including teams in the Philippines, India, the US, Canada, Panama, Honduras, Mexico, and Jamaica.

Shawn Carter

I am an experienced and people-focused leader with both small business/start-up and over 20 years of...
Pittsford, New York, United States

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Shawn Carter’s Location Pittsford, New York, United States

Shawn Carter’s Current Industry Alorica

Shawn Carter’s Prior Industry Aerix Drones | Sutherland Global Services

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Client Solutions Director

2017-03-01 00:00:00 - Present

Head of Sales, Service & Support

2016-03-01 00:00:00 - 2016-10-01 00:00:00

Business Director- North America/Caribbean- Telecom Vertical

2013-09-01 00:00:00 - 2016-01-01 00:00:00

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Shawn Carter is a I am an experienced and people-focused leader with both small business/start-up and over 20 years of contact center and client relationship management experience. I bring a proven track record of driving results and am especially strong in employee engagement and development, process creation and improvement, and sales management. In my various leadership roles, I have shown the ability to manage and drive performance in multiple environments (sales, service, tech support), as well as with blended teams whose responsibilities cross over multiple work types and segments. I have managed and worked with Fortune 500 clients across multiple verticals, including SaaS, Technology, and Telcom companies. Significant experience managing large seasonal ramps, steady state businesses, and multi-location/multi-geo teams, including teams in the Philippines, India, the US, Canada, Panama, Honduras, Mexico, and Jamaica.