Shavonda Perry Email & Phone Number | Customer Service Operations Leader Customer-focused professional with 20+ years of experience in providing exceptional customer service and support. Proven track record of resolving customer complaints, managing customer interactions, and implementing customer service processes. Committed to fostering positive customer experiences and building long-term customer relationships. Support cross-functional collaboration with multiple stake holders both internal and external, sales and marketing, finance, procurement, and logistics. Accomplished using Microsoft Office Suites. Well organized with monitoring data from net promoter scores, average handle times, forecasting and staffing to leverage process improvements and to highlight the call center’s value to the organization. Full budgetary responsibility for the operation.

Shavonda Perry

Customer Service Operations Leader Customer-focused professional with 20+ years of experience in pr...
Cedar Hill, Cedar Hill, United States

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Shavonda Perry’s Location Cedar Hill, Cedar Hill, United States

Shavonda Perry’s Current Industry Maximus

Shavonda Perry’s Prior Industry Schneider | Liberty Mutual Insurance | Travelers | 21st Century Insurance | Century Communications

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Shavonda Perry is a Customer Service Operations Leader Customer-focused professional with 20+ years of experience in providing exceptional customer service and support. Proven track record of resolving customer complaints, managing customer interactions, and implementing customer service processes. Committed to fostering positive customer experiences and building long-term customer relationships. Support cross-functional collaboration with multiple stake holders both internal and external, sales and marketing, finance, procurement, and logistics. Accomplished using Microsoft Office Suites. Well organized with monitoring data from net promoter scores, average handle times, forecasting and staffing to leverage process improvements and to highlight the call center’s value to the organization. Full budgetary responsibility for the operation.

Shavonda Perry has prior
experience in the following industries:
Schneider | Liberty Mutual Insurance | Travelers | 21st Century Insurance | Century Communications

Shavonda Perry has the following professional experience:
Maximus | Schneider | Liberty Mutual Insurance | Travelers | 21st Century Insurance | Century Communications