Shashank Kapil
• 20 years of experience in the IT fieldworking in UC and CC field for more than 15 years with diffe...
Singapore, Singapore, Singapore
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Shashank Kapil’s Email shashankkapil@ocbc.com
Social Media
Shashank Kapil’s Location Singapore, Singapore, Singapore
Shashank Kapil’s Current Industry Ocbc Bank
Shashank Kapil’s Prior Industry Nxgen Communications Intl | Hp Enterprise Services | Ncs | Nxgen Communications | Wipro Infotech | See Consulting | Niit
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Work Experience
Oversea Chinese Banking
Assistant Vice President
Present
Ocbc Bank
Assistant Vice President
2020-12-01 00:00:00 - Present
Nxgen Communications Intl
Assistant Manager Projects
2015-03-01 00:00:00 - 2020-12-01 00:00:00
Hp Enterprise Services
Technical Solutations Cons Iii
2011-06-01 00:00:00 - 2015-02-01 00:00:00
Ncs
System Engineer
2010-11-01 00:00:00 - 2011-06-01 00:00:00
Nxgen Communications
Technical Consultant
2006-08-01 00:00:00 - 2010-11-01 00:00:00
Wipro Infotech
Senior Engineer
2004-08-01 00:00:00 - 2006-07-01 00:00:00
See Consulting
Technical Consultant
2002-04-01 00:00:00 - 2004-08-01 00:00:00
Niit
Associate Consultant
1999-02-01 00:00:00 - 2002-04-01 00:00:00Skills
Languages
FAQ About Shashank Kapil
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Shashank Kapil is located at
Singapore, Singapore, Singapore -
Shashank Kapil is a • 20 years of experience in the IT fieldworking in UC and CC field for more than 15 years with different roles and responsibilities • Experience in managing UC and CC sites that include Vendor management, Capacity planning, and forecasting • Experience in managing CC site infrastructure with over 150,000 daily contacts • Designed, Deployed, and Configured various CC (contact center) and UC (Unified Communication) setups with different sizes and scope • Experience with cloud-based CCaaS/UCaaS “Powered By Avaya” solution and “Genesys PureCloud” • Understanding of “Amazon connect” and “Avaya Cloud Office” solution • Experience with conducting customer engagement, performing requirement gathering and discovery session • Manage the designed and deployed CC setup that provides support for 96 government agencies • Experience with Data Center Migration
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Shashank Kapil currently works in the Ocbc Bank |
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No Languages Available
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Shashank Kapil has prior
experience in the following industries:
Nxgen Communications Intl | Hp Enterprise Services | Ncs | Nxgen Communications | Wipro Infotech | See Consulting | Niit -
Shashank Kapil has the following professional experience:
Oversea Chinese Banking | Ocbc Bank | Nxgen Communications Intl | Hp Enterprise Services | Ncs | Nxgen Communications | Wipro Infotech | See Consulting | Niit -
You can view Shashank Kapil’s LinkedIn profile at LinkedIn URL
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Shashank Kapil’s work email
addresses are
shashankkapil@ocbc.com -
Ocbc Bank |
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