Sharon Burton Email & Phone Number | The post-sales part of the customer experience is where the interesting problems are found. By evaluating and recommending improvements to your product instructions, I can decrease customer churn and improve the customer lifetime value. I improve the customer experience by optimizing the internal workflow around creating your product instructions, consult on webinars to help your customers, and engage your customers through social media. Strong skills in: post-sales customer experience, content strategy, content management, structured authoring, technical communication, knowledge management, user-centered content development; market research; project management and scheduling; classroom, virtual, and onsite training and training material development; apply anthropological field methods to content strategy for culturally diverse audiences; Google analytics and data analysis; product evangelism, public speaking. Computer skills: ClickUp, Condens, Docebo, Gainsight, Jira, MadCap Flare, Monday, Paligo, Pendo, Writer, Zendesk. Specialties: customer experience post-sales, technical communication, content development and management, content strategy, content management, software tools, training, product management, project management, communication-including teaching business communication, product evangelism, audience analysis, audience research, ethnographic work.

Sharon Burton

The post-sales part of the customer experience is where the interesting problems are found. By evalu...
3055 Priscilla Street, Riverside, United States

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Sharon Burton’s Email sharon.burton@universityofcalifornia.edu

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Sharon Burton’s Location 3055 Priscilla Street, Riverside, United States

Sharon Burton’s Current Industry University Of California

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Work Experience

University Of California

Teach Tech Comm (Engr 180W) to Engineering Students

2005-01-01 00:00:00 - Present

Censys

Senior Technical Writer Contract

2023-11-01 00:00:00 - 2024-05-01 00:00:00

Expel

Principal content strategist

2022-01-01 00:00:00 - 2023-06-01 00:00:00

Pointclickcare

Content Management Specialist

2015-07-01 00:00:00 - 2020-10-01 00:00:00

University Of California Riverside Extension

Lecturer

1998-09-01 00:00:00 - 2020-01-01 00:00:00

University Of Redlands

Lecturer, Business communication

2013-01-01 00:00:00 - 2016-01-01 00:00:00

Self Employed

Content Strategy Consultant

2011-09-01 00:00:00 - 2015-07-01 00:00:00

Author

Product Evangelist

2010-09-01 00:00:00 - 2011-08-01 00:00:00

Madcap Software

Product Manager/Product Evangelist

2007-09-01 00:00:00 - 2009-03-01 00:00:00

Wonderware

Manager, Technical Publications

2005-03-01 00:00:00 - 2007-08-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Sharon Burton

Sharon Burton is located at
3055 Priscilla Street, Riverside, United States

Sharon Burton is a The post-sales part of the customer experience is where the interesting problems are found. By evaluating and recommending improvements to your product instructions, I can decrease customer churn and improve the customer lifetime value. I improve the customer experience by optimizing the internal workflow around creating your product instructions, consult on webinars to help your customers, and engage your customers through social media. Strong skills in: post-sales customer experience, content strategy, content management, structured authoring, technical communication, knowledge management, user-centered content development; market research; project management and scheduling; classroom, virtual, and onsite training and training material development; apply anthropological field methods to content strategy for culturally diverse audiences; Google analytics and data analysis; product evangelism, public speaking. Computer skills: ClickUp, Condens, Docebo, Gainsight, Jira, MadCap Flare, Monday, Paligo, Pendo, Writer, Zendesk. Specialties: customer experience post-sales, technical communication, content development and management, content strategy, content management, software tools, training, product management, project management, communication-including teaching business communication, product evangelism, audience analysis, audience research, ethnographic work.

Sharon Burton currently works in the University Of California |

No Languages Available

Sharon Burton has prior
experience in the following industries:
Censys | Expel | Pointclickcare | University Of California Riverside Extension | University Of Redlands | Self Employed | Author | Madcap Software | Wonderware

Sharon Burton has the following professional experience:
University Of California | Censys | Expel | Pointclickcare | University Of California Riverside Extension | University Of Redlands | Self Employed | Author | Madcap Software | Wonderware