Shantenique Bethune Email & Phone Number | I’m a Consumer/ customer service professional with 10+ years of experience in contact centers, medical settings and retail. I also have over 5 years in supervisory positions.I have worked on campaigns for major clients such as Blue Cross Blue Shield of Michigan, Blue Care Network and Beaumont Hospital and have been recognized with several awards during my career. Until recently, I led a team of call center customer service agents who assisted with member/provider health insurance inquiries at Dialog-Direct. In this role I was focused on developing and nurturing team members to deliver the best possible member/provider experience, meeting and exceeding both center and client metrics. Successes included receiving acknowledgement of outstanding customer service from BCBSM, multiple promotions for myself and subordinates. Colleagues know me as a highly motivational leader who can always be trusted to come up with a new approach or an answer to difficult situations. I am a go to teammate and can be depended on to push forward on the company and client's vision. I spend a lot of time understanding the business, the audience and the agent/representative before suggesting ideas. I can (and often do) work well alone, but I’m at my best collaborating with others. I have a passion for my profession and the consumers and clients I service. I’m currently pursuing new opportunities and can be reached either through this profile, by phone at 313-287-6025 or email at shanteniquebennett@gmail.com.

Shantenique Bethune

I’m a Consumer/ customer service professional with 10+ years of experience in contact centers, medi...
Detroit, Detroit, United States

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Shantenique Bethune’s Email shanteniquebethune@quickenloans.com

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Shantenique Bethune’s Location Detroit, Detroit, United States

Shantenique Bethune’s Current Industry Ascension

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Work Experience

Ascension

Customer Service Representative

2020-01-01 00:00:00 - Present

City Of Detroit

Emergency Services Deployment Operator

2019-01-01 00:00:00 - 2020-01-01 00:00:00

Dte Energy

Customer Care Representative

2017-01-01 00:00:00 - 2019-01-01 00:00:00

Quicken Loans

Client Relations Advocate

2015-06-01 00:00:00 - 2016-08-01 00:00:00

Dialog Direct

Customer Service Team Lead (BCN)

2013-07-01 00:00:00 - 2015-04-01 00:00:00

Allegra Direct

Customer Service Representative (BCBSM)

2011-11-01 00:00:00 - 2012-08-01 00:00:00

Grade A

Recruiter

2009-09-01 00:00:00 - 2011-08-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Shantenique Bethune

Shantenique Bethune is located at
Detroit, Detroit, United States

Shantenique Bethune is a I’m a Consumer/ customer service professional with 10+ years of experience in contact centers, medical settings and retail. I also have over 5 years in supervisory positions.I have worked on campaigns for major clients such as Blue Cross Blue Shield of Michigan, Blue Care Network and Beaumont Hospital and have been recognized with several awards during my career. Until recently, I led a team of call center customer service agents who assisted with member/provider health insurance inquiries at Dialog-Direct. In this role I was focused on developing and nurturing team members to deliver the best possible member/provider experience, meeting and exceeding both center and client metrics. Successes included receiving acknowledgement of outstanding customer service from BCBSM, multiple promotions for myself and subordinates. Colleagues know me as a highly motivational leader who can always be trusted to come up with a new approach or an answer to difficult situations. I am a go to teammate and can be depended on to push forward on the company and client's vision. I spend a lot of time understanding the business, the audience and the agent/representative before suggesting ideas. I can (and often do) work well alone, but I’m at my best collaborating with others. I have a passion for my profession and the consumers and clients I service. I’m currently pursuing new opportunities and can be reached either through this profile, by phone at 313-287-6025 or email at shanteniquebennett@gmail.com.

Shantenique Bethune currently works in the Ascension |

No Languages Available

Shantenique Bethune has prior
experience in the following industries:
City Of Detroit | Dte Energy | Quicken Loans | Dialog Direct | Allegra Direct | Grade A

Shantenique Bethune has the following professional experience:
Ascension | City Of Detroit | Dte Energy | Quicken Loans | Dialog Direct | Allegra Direct | Grade A