Shane Preskey Email & Phone Number | I am passionate about IT, I have been working in the industry since 1997, below are some of the core skills I have gained over the last 21 years:- • Project management abilities, including resourcing, budgets and time co-ordination. • Manage, lead and supervise team at a senior level and ensure team performs to set performance metrics whilst delivering a sound customer experience. • Creation of service delivery documentation (including process documentation, SLA and OLA documentation, account planning and service improvement planning). • Creation of Information security policies and procedures to align with government standard IS18 and ISO27001. • Proven ability to manage multiple support teams, including network security, systems administration, operations, technical support and service delivery staff. • Strong networking and open communications outside direct team into other key stakeholder teams. • Comprehensive understanding in the day-to-day operation and management of customer systems/infrastructure. • Preparation and review of complex reports for the Client base on a monthly basis. • Ability to communicate technical requirements into non-technical discussions. • Solid ISO20000 framework knowledge and experience. • Solid ITIL and PRINCE2 framework knowledge and experience. • Ability to work with all support teams, to discuss Client requirements, to ensure all required service delivery elements are met. • Ability to maintain professional and efficient service by managing, reviewing and negotiating SLA measurements. • Motivate and develop direct staff by ensuring solid performance planning and career development are well executed and frequently revised. • Proficient in the preparation and execution of Disaster Recovery principles and techniques. • Understanding of internet and networking fundamentals. • Client communication at all levels.

Shane Preskey

I am passionate about IT, I have been working in the industry since 1997, below are some of the core...
Unitingcare Queensland, L 5 192 Ann St, Australia

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Shane Preskey’s Email shane.preskey@c5technology.com.au

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Shane Preskey’s Location Unitingcare Queensland, L 5 192 Ann St, Australia

Shane Preskey’s Current Industry C5 Technology

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Work Experience

C5 Technology

Service Delivery Manager

2023-08-01 00:00:00 - Present

Unitingcare Queensland

Delivery Manager

2018-04-01 00:00:00 - 2023-08-01 00:00:00

Iseek

NOC Operations manager

2014-05-01 00:00:00 - 2018-08-01 00:00:00

Psnmc

PSNMC, Network Operations and Support Manager

2009-10-01 00:00:00 - 2014-05-01 00:00:00

Qps

Network Support Engineer

2007-05-01 00:00:00 - 2009-09-01 00:00:00

Hsbc

Network Engineer

2006-06-01 00:00:00 - 2006-11-01 00:00:00

British Telecom Professional Services

Network Engineer/Management

2003-08-01 00:00:00 - 2006-06-01 00:00:00

Royal Mail

Service Delivery/Network Support

1997-08-01 00:00:00 - 2003-08-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Shane Preskey

Shane Preskey is located at
Unitingcare Queensland, L 5 192 Ann St, Australia

Shane Preskey is a I am passionate about IT, I have been working in the industry since 1997, below are some of the core skills I have gained over the last 21 years:- • Project management abilities, including resourcing, budgets and time co-ordination. • Manage, lead and supervise team at a senior level and ensure team performs to set performance metrics whilst delivering a sound customer experience. • Creation of service delivery documentation (including process documentation, SLA and OLA documentation, account planning and service improvement planning). • Creation of Information security policies and procedures to align with government standard IS18 and ISO27001. • Proven ability to manage multiple support teams, including network security, systems administration, operations, technical support and service delivery staff. • Strong networking and open communications outside direct team into other key stakeholder teams. • Comprehensive understanding in the day-to-day operation and management of customer systems/infrastructure. • Preparation and review of complex reports for the Client base on a monthly basis. • Ability to communicate technical requirements into non-technical discussions. • Solid ISO20000 framework knowledge and experience. • Solid ITIL and PRINCE2 framework knowledge and experience. • Ability to work with all support teams, to discuss Client requirements, to ensure all required service delivery elements are met. • Ability to maintain professional and efficient service by managing, reviewing and negotiating SLA measurements. • Motivate and develop direct staff by ensuring solid performance planning and career development are well executed and frequently revised. • Proficient in the preparation and execution of Disaster Recovery principles and techniques. • Understanding of internet and networking fundamentals. • Client communication at all levels.

Shane Preskey currently works in the C5 Technology |

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Shane Preskey has prior
experience in the following industries:
Unitingcare Queensland | Iseek | Psnmc | Qps | Hsbc | British Telecom Professional Services | Royal Mail

Shane Preskey has the following professional experience:
C5 Technology | Unitingcare Queensland | Iseek | Psnmc | Qps | Hsbc | British Telecom Professional Services | Royal Mail