Shane Plunkett Email & Phone Number | - Escalation point from Service Team to Delivery Team - Writing of test scenarios - Assistance in design of new product features - Testing for each release - Writing of release notes - Liaising with third parties for integration testing and development. - Initial solo support across client base by both phone and help desk (Zendesk) - Support across multiple software platforms in the automotive claims space - Configuration and maintenance of Zendesk platform - Creation and management of Knowledge base articles - Problem Management - Training of new support team members.- Desktop support for internal team members - Production server support and maintenance (Windows) - Implementation and maintenance of Nagios server across production environment - Implementation and maintenance of FOG Imaging server - Co-ordination of client comms deployment and incident management. - Use of Helpdesk tools (Aegis) to take incidents from report to resolution - Phone and email support for EFT Products and Services at both a customer service and corporate level - Management of pilot roll outs for new software/services

Shane Plunkett

- Escalation point from Service Team to Delivery Team - Writing of test scenarios - Assistance in de...
Melbourne, Melbourne, Australia

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Shane Plunkett’s Location Melbourne, Melbourne, Australia

Shane Plunkett’s Current Industry Audatex Australia & New Zealand (a Solera Company)

Shane Plunkett’s Prior Industry QUEST Payment Systems

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Delivery Analyst

2016-06-01 00:00:00 - Present

Junior Systems Administrator

2014-01-01 00:00:00 - 2014-07-01 00:00:00

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Shane Plunkett is a - Escalation point from Service Team to Delivery Team - Writing of test scenarios - Assistance in design of new product features - Testing for each release - Writing of release notes - Liaising with third parties for integration testing and development. - Initial solo support across client base by both phone and help desk (Zendesk) - Support across multiple software platforms in the automotive claims space - Configuration and maintenance of Zendesk platform - Creation and management of Knowledge base articles - Problem Management - Training of new support team members.- Desktop support for internal team members - Production server support and maintenance (Windows) - Implementation and maintenance of Nagios server across production environment - Implementation and maintenance of FOG Imaging server - Co-ordination of client comms deployment and incident management. - Use of Helpdesk tools (Aegis) to take incidents from report to resolution - Phone and email support for EFT Products and Services at both a customer service and corporate level - Management of pilot roll outs for new software/services - Account management for select clients.