Shaik Khaja Moinuddin Email & Phone Number | •0 8 Years and 05 Month of experience in varied business domains and exposure in IT/Technical Support/Desktop Support, Service Desk L1, L2 and Service Desk Team Lead Operations. • Expertise in handling life cycle of incidents as per ITIL framework and in planning and managing the operational activities of IT Service Desk • Expertise in managing SLA including reviewing, updating and communicating the agreements with a multi-sector, multi-national and multi-cultural audience • Flexible, positive and responsive to change with excellent customer service skills. • Solid understanding and experience in Incident Management and Asset Management processes. • Extensive knowledge of desktop and technology platforms, Windows, Active Directory, MS Exchange, VPN, Office 365 Admin Centre and MS office.

Shaik Khaja Moinuddin

•0 8 Years and 05 Month of experience in varied business domains and exposure in IT/Technical Suppor...
Bengaluru, Karnataka, India

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Shaik Khaja Moinuddin’s Email kmoinuddin@osisystems.com

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Shaik Khaja Moinuddin’s Location Bengaluru, Karnataka, India

Shaik Khaja Moinuddin’s Current Industry Collins Aerospace

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Regional Desktop Engineering Lead - Mecm

2022-12-01 00:00:00 - Present

Lead Consultant

2021-02-01 00:00:00 - 2022-04-01 00:00:00

Senior Help Desk Technician

2019-07-01 00:00:00 - 2020-11-01 00:00:00

Helpdesk Analyst

2018-02-01 00:00:00 - 2019-01-01 00:00:00

Desktop Support Engineer

2016-12-01 00:00:00 - 2018-01-01 00:00:00

Technical Support Specialist I

2014-01-01 00:00:00 - 2016-12-01 00:00:00

Technical Support Executive

2012-06-01 00:00:00 - 2013-05-01 00:00:00

No Skills Available

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Shaik Khaja Moinuddin is a •0 8 Years and 05 Month of experience in varied business domains and exposure in IT/Technical Support/Desktop Support, Service Desk L1, L2 and Service Desk Team Lead Operations. • Expertise in handling life cycle of incidents as per ITIL framework and in planning and managing the operational activities of IT Service Desk • Expertise in managing SLA including reviewing, updating and communicating the agreements with a multi-sector, multi-national and multi-cultural audience • Flexible, positive and responsive to change with excellent customer service skills. • Solid understanding and experience in Incident Management and Asset Management processes. • Extensive knowledge of desktop and technology platforms, Windows, Active Directory, MS Exchange, VPN, Office 365 Admin Centre and MS office.

Shaik Khaja Moinuddin has prior
experience in the following industries:
Itc Infotech | Qentelli | Ces | Primera Medical Technologies | Osi Systems | Macrofix Technical Services

Shaik Khaja Moinuddin has the following professional experience:
Collins Aerospace | Itc Infotech | Qentelli | Ces | Primera Medical Technologies | Osi Systems | Macrofix Technical Services