Shahbaz Khan Email & Phone Number | Prime HR (Put) Ltd Shift Supervisor at IT Helpdesk Sep ‘16 – still working • Receiving and Answering inbound calls from HBL branches all over Pakistan. • Generating and make summary reports on daily, weekly and monthly basis. • Identifying, diagnosing the correct issue, on call by active probing. • Logging complaints and assigning them to their respective IT Centers for follow-up • Generating OPR (Officers Performance Report on weekly basis to identify quantitative shortcomings. • Generating and preparing summary reports daily, weekly and monthly complain status reports to respective Stake holders and the Management • Sending reminders / reassigning for complaints on request of complainant. • Accurately, quickly and efficiently record all interaction with users on HBLTrack application in a meaningful format and assigning them to their respective IT Centers for an action. • Monitoring ATM issues through IRIS Software and provide the guideline to the branches. • Guide branch users how to ping for verification of communication issues. • Maintain Queue Management on load time by receiving calls on crunch time. • Correspond with IT centre regarding complains with ambiguous information and status details. • Provide 1st level support to branches regarding those issues that can be resolved over phone. HBL Technology HBL Track, Insight, Misys Equation, IRIS, Avaya CMS, THK Solutions (Pvt) Ltd Master Trainer at HBL Dec’ 06 – Mar’ 07 • Four months working experience as a Master Trainer of International Banking Software M.S. 400 System (Misys Equation) to Habib Bank where I trained Habib Bank Employees and got lived Branches in Pakistan.

Shahbaz Khan

Prime HR (Put) Ltd Shift Supervisor at IT Helpdesk Sep ‘16 – still working • Receiving and Answe...
Pakistan

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Shahbaz Khan’s Email shahbaz@texitech.com

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Shahbaz Khan’s Location Pakistan

Shahbaz Khan’s Current Industry Texitech

Shahbaz Khan’s Prior Industry Prime Human Resource Services (Pvt) Ltd. | THK Solutions (Pvt) Limited | IGLOO ice cream - Pakistan Dairy Products (Pvt) Ltd.

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Work Experience

Texitech

IT Support Officer

2016-11-01 00:00:00 - Present

Prime Human Resource Services (Pvt) Ltd.

HBL I.T HELP DESK Supervisor

2015-10-01 00:00:00 - 2016-11-01 00:00:00

THK Solutions (Pvt) Limited

Supervisor I.T Help Desk

2006-04-01 00:00:00 - 2015-09-01 00:00:00

IGLOO ice cream - Pakistan Dairy Products (Pvt) Ltd.

Accountant

2005-04-01 00:00:00 - 2006-04-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Shahbaz Khan

Shahbaz Khan is located at
Pakistan

Shahbaz Khan is a Prime HR (Put) Ltd Shift Supervisor at IT Helpdesk Sep ‘16 – still working • Receiving and Answering inbound calls from HBL branches all over Pakistan. • Generating and make summary reports on daily, weekly and monthly basis. • Identifying, diagnosing the correct issue, on call by active probing. • Logging complaints and assigning them to their respective IT Centers for follow-up • Generating OPR (Officers Performance Report on weekly basis to identify quantitative shortcomings. • Generating and preparing summary reports daily, weekly and monthly complain status reports to respective Stake holders and the Management • Sending reminders / reassigning for complaints on request of complainant. • Accurately, quickly and efficiently record all interaction with users on HBLTrack application in a meaningful format and assigning them to their respective IT Centers for an action. • Monitoring ATM issues through IRIS Software and provide the guideline to the branches. • Guide branch users how to ping for verification of communication issues. • Maintain Queue Management on load time by receiving calls on crunch time. • Correspond with IT centre regarding complains with ambiguous information and status details. • Provide 1st level support to branches regarding those issues that can be resolved over phone. HBL Technology HBL Track, Insight, Misys Equation, IRIS, Avaya CMS, THK Solutions (Pvt) Ltd Master Trainer at HBL Dec’ 06 – Mar’ 07 • Four months working experience as a Master Trainer of International Banking Software M.S. 400 System (Misys Equation) to Habib Bank where I trained Habib Bank Employees and got lived Branches in Pakistan.

Shahbaz Khan currently works in the Texitech |

No Languages Available

Shahbaz Khan has prior
experience in the following industries:
Prime Human Resource Services (Pvt) Ltd. | THK Solutions (Pvt) Limited | IGLOO ice cream - Pakistan Dairy Products (Pvt) Ltd.

Shahbaz Khan has the following professional experience:
Texitech | Prime Human Resource Services (Pvt) Ltd. | THK Solutions (Pvt) Limited | IGLOO ice cream - Pakistan Dairy Products (Pvt) Ltd.