Shafaq Rahid Email & Phone Number | Head Customer Satisfaction & Quality, Silkbank - Call Center’s performance has a service level of 97% with a monthly volume of 25000 calls. - Complaint volume reduction has been month by month, close to 30% over previous year. - Trained in excess of 500 employees in Service Excellence - Overall High Satisfaction score has shown an improvement of 7% and Mystery Shopping score by 30% over the last 3 years (conducted through an external agency).

Shafaq Rahid

Head Customer Satisfaction & Quality, Silkbank - Call Center’s performance has a service level of...
Pakistan

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Shafaq Rahid’s Location Pakistan

Shafaq Rahid’s Current Industry Silkbank

Shafaq Rahid’s Prior Industry Standard Chartered Bank | Union Bank | Citibank

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Head Customer Satisfaction & Quality

2008-05-01 00:00:00 - Present

Gm Frontline Experience And Outserve Plus Champion

2007-01-01 00:00:00 - 2008-05-01 00:00:00

Service Quality Manager

2000-10-01 00:00:00 - 2003-12-01 00:00:00

Personal Banker

1993-05-01 00:00:00 - 1997-12-01 00:00:00

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Shafaq Rahid is a Head Customer Satisfaction & Quality, Silkbank - Call Center’s performance has a service level of 97% with a monthly volume of 25000 calls. - Complaint volume reduction has been month by month, close to 30% over previous year. - Trained in excess of 500 employees in Service Excellence - Overall High Satisfaction score has shown an improvement of 7% and Mystery Shopping score by 30% over the last 3 years (conducted through an external agency).