Serwin Galamgam Email & Phone Number | ➢ Handling tickets from support staffs and productions to records and document. ➢ Manage both the Avaya PaBX and NICE call recording system. ➢ Manage SIP Asterisk dialer. ➢ Manage Voice link Call recordings. ➢ Monitoring and Maintenance of Servers. ➢ To Setup VDN, Vectors, Skill station. ➢ Deployment of Phones ➢ Manage CMS R16 Reporting ➢ Maintain Avaya S8730 Media Server (w/ CM5), G650 and G450 Media gateways, CMS R15, Avaya AES 4.0, and the AIC servers. ➢ Maintain NICE CLS (8.9) server and Voice loggers ➢ Configure the call routing with ARS and AAR, vectoring, hunt groups, CTI link and applications, IP trunks, and call recording for the existing and new accounts or departments ➢ Manage the ACD resources both hardware and software including port networks, CLANs, MedPros, DS1, phones, authcodes, CDRs, VDNs, hunt groups, agent, CM, CMS, AES and recording licenses for all users. ➢ Attend and resolve all ACD and call recordings issues for Avaya PBX. ➢ Track and monitor trunk utilizations from different accounts and generate weekly reports. ➢ Perform regular backups weekly, and monthly of the Avaya and NICE servers. ➢ Acts as the Level 2 to resolve incidents and issues from other accounts through remote or on call

Serwin Galamgam

➢ Handling tickets from support staffs and productions to records and document. ➢ Manage both the Av...
Philippines

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Serwin Galamgam’s Phone Numbers +86 21 5011 7002,+1 855-240-****

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Avaya Engineer

Present

Information Technology Help Desk Analyst

2019-03-01 00:00:00 - Present

No Skills Available

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Serwin Galamgam is a ➢ Handling tickets from support staffs and productions to records and document. ➢ Manage both the Avaya PaBX and NICE call recording system. ➢ Manage SIP Asterisk dialer. ➢ Manage Voice link Call recordings. ➢ Monitoring and Maintenance of Servers. ➢ To Setup VDN, Vectors, Skill station. ➢ Deployment of Phones ➢ Manage CMS R16 Reporting ➢ Maintain Avaya S8730 Media Server (w/ CM5), G650 and G450 Media gateways, CMS R15, Avaya AES 4.0, and the AIC servers. ➢ Maintain NICE CLS (8.9) server and Voice loggers ➢ Configure the call routing with ARS and AAR, vectoring, hunt groups, CTI link and applications, IP trunks, and call recording for the existing and new accounts or departments ➢ Manage the ACD resources both hardware and software including port networks, CLANs, MedPros, DS1, phones, authcodes, CDRs, VDNs, hunt groups, agent, CM, CMS, AES and recording licenses for all users. ➢ Attend and resolve all ACD and call recordings issues for Avaya PBX. ➢ Track and monitor trunk utilizations from different accounts and generate weekly reports. ➢ Perform regular backups weekly, and monthly of the Avaya and NICE servers. ➢ Acts as the Level 2 to resolve incidents and issues from other accounts through remote or on call