Sean Morgan Email & Phone Number | I am a motivated and self-directed performance and data analyst with over a decade of experience in fast-paced and creative contact center environments. I have a comprehensive understanding of requirements gathering processes, and I excel at collaborating with SMEs and project stakeholders on challenging and diverse deliverables. I also have extensive experience assisting with UAT testing on complex releases. With a robust background in high-capacity customer service environments, I focus on contributing to organizational KPI tracking and effective metric tracking and metric consolidation. I thrive on dynamic collaboration and connecting with others as a sociable competitor, embracing friendly challenges and fulfilling team accomplishments. I am well-versed in longstanding and emerging trends in contact center coaching, quality, and performance analytics. I am skilled at adapting current processes and partnering with stakeholders to devise effective strategies that enable both new and tenured employees to excel. As an innovative thinker, I am constantly seeking creative, data-driven solutions to elevate departmental performance.

Sean Morgan

I am a motivated and self-directed performance and data analyst with over a decade of experience in...
Oklahoma City, Oklahoma, United States

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Sean Morgan’s Email sean.morgan@csaa.com

Sean Morgan’s Phone Numbers +1 415-565-****

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Sean Morgan’s Location Oklahoma City, Oklahoma, United States

Sean Morgan’s Current Industry

Sean Morgan’s Prior Industry Csaa Insurance Group A Aaa Insurer | Grimaud Enterprises | Sprint | Precision Tune Auto Care

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Business Analyst

2019-07-01 00:00:00 - 2024-06-01 00:00:00

Business Performance Analyst

2013-09-01 00:00:00 - 2014-02-01 00:00:00

Tier II/Tier III Technical Support

2011-01-01 00:00:00 - 2013-01-01 00:00:00

Manager

2008-01-01 00:00:00 - 2011-01-01 00:00:00

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Sean Morgan is a I am a motivated and self-directed performance and data analyst with over a decade of experience in fast-paced and creative contact center environments. I have a comprehensive understanding of requirements gathering processes, and I excel at collaborating with SMEs and project stakeholders on challenging and diverse deliverables. I also have extensive experience assisting with UAT testing on complex releases. With a robust background in high-capacity customer service environments, I focus on contributing to organizational KPI tracking and effective metric tracking and metric consolidation. I thrive on dynamic collaboration and connecting with others as a sociable competitor, embracing friendly challenges and fulfilling team accomplishments. I am well-versed in longstanding and emerging trends in contact center coaching, quality, and performance analytics. I am skilled at adapting current processes and partnering with stakeholders to devise effective strategies that enable both new and tenured employees to excel. As an innovative thinker, I am constantly seeking creative, data-driven solutions to elevate departmental performance.

Sean Morgan has prior
experience in the following industries:
Csaa Insurance Group A Aaa Insurer | Grimaud Enterprises | Sprint | Precision Tune Auto Care