Scott Mann Email & Phone Number | Profile Ten years of hotel experience providing efficient quality guest services. My management experience, has been across multiple hotel departments, including Front Office Operations, Front Desk, Housekeeping, Night Audit, and Valet. Responsibilities included management of room inventory, rate and plan availability and optimization of staffing levels. I have developed and implemented training and employee development plans. Additional responsibly included managing department forecasts and budgets for both line expenses and payroll. Most importantly for me, has been setting and achieving high standards for guest satisfaction, a core competency that has always been my main objective. Skills Customer focused: Effective management of customer requests and the resolution of customer escalations. Passionate to ensure and secure the best customer experience. Management: Effective communication skills while working and managing within diverse workforces to achieve results, proven ability to establish structure and discipline within a department. Demonstrated ability to multi-task, remain calm, and professional under stress. Business proficiencies: Include implementing, developing, and evaluating guest service standards, Microsoft applications and project management skills. Facilities: Extensive knowledge of property management systems including Galaxy, Lightspeed, HIS, Delphi, and other essential programs.

Scott Mann

Profile Ten years of hotel experience providing efficient quality guest services. My management expe...
Dearborn, Michigan, United States

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Scott Mann’s Phone Numbers +1 612-333-****

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Scott Mann’s Location Dearborn, Michigan, United States

Scott Mann’s Current Industry Westin Hotels And Resorts

Scott Mann’s Prior Industry The Ritz Carlton Hotel

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Guest Services Manager

2013-05-01 00:00:00 - Present

Supervisor

2003-12-01 00:00:00 - 2009-08-01 00:00:00

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Scott Mann is a Profile Ten years of hotel experience providing efficient quality guest services. My management experience, has been across multiple hotel departments, including Front Office Operations, Front Desk, Housekeeping, Night Audit, and Valet. Responsibilities included management of room inventory, rate and plan availability and optimization of staffing levels. I have developed and implemented training and employee development plans. Additional responsibly included managing department forecasts and budgets for both line expenses and payroll. Most importantly for me, has been setting and achieving high standards for guest satisfaction, a core competency that has always been my main objective. Skills Customer focused: Effective management of customer requests and the resolution of customer escalations. Passionate to ensure and secure the best customer experience. Management: Effective communication skills while working and managing within diverse workforces to achieve results, proven ability to establish structure and discipline within a department. Demonstrated ability to multi-task, remain calm, and professional under stress. Business proficiencies: Include implementing, developing, and evaluating guest service standards, Microsoft applications and project management skills. Facilities: Extensive knowledge of property management systems including Galaxy, Lightspeed, HIS, Delphi, and other essential programs.