Scott Cichetti Email & Phone Number | I am a leading experienced IT professional with experience in the Telecommunications, Healthcare & Financial Services Industry. I have worked in IT my entire career with a focus on software development & software quality assurance. This includes positions as Software Quality Engineer, IT QE Team Lead and Senior Manager of Quality Engineering, Test Team Lead. I have led aspects of large scale programs within Bellcore, Telcordia, Ericsson, Optum Technologies & Bank of America. I most recently managed the Quality Engineering Teams for MYUHC.com for Optum Technologies of United Health Group where we fully automated the UI testing of the member portal using Java, Selenium, Cucumber and Gherkin. This portal is used by over 30 millions members. I am currently leading an development team for Bank of America Contact Center managing the applications on each of the Call Center agents desktops. Tech skills & methodologies: SQL, HTML, CSS, Agile, Lean, Selenium, Jenkins, SOAPUI, UI Test Automation and tools, GitHub, DevOps, IVR, Contact Center Technologies, Genesys, Synergy Web. Leadership Skills: Product Management, Strategic, Team Builder, Relationship, Customer Centric, Data Driven, Quality Assurance.

Scott Cichetti

I am a leading experienced IT professional with experience in the Telecommunications, Healthcare & F...
66 North Richards Avenue, Somerville, United States

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Scott Cichetti’s Email scott.cichetti@bofa.com

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Scott Cichetti’s Location 66 North Richards Avenue, Somerville, United States

Scott Cichetti’s Current Industry Bank Of America

Scott Cichetti’s Prior Industry Unitedhealth | Ericsson

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Work Experience

Bank Of America

Vice President - Erica & Contact Center Voice Technology - Feature Lead - Technology

2023-01-01 00:00:00 - Present

Unitedhealth

Senior Manager Quality Engineering

2016-05-01 00:00:00 - 2019-11-01 00:00:00

Ericsson

Lead Senior Software Quality Assurance Engineer

2002-01-01 00:00:00 - 2016-04-01 00:00:00

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FAQ About Scott Cichetti

Scott Cichetti is located at
66 North Richards Avenue, Somerville, United States

Scott Cichetti is a I am a leading experienced IT professional with experience in the Telecommunications, Healthcare & Financial Services Industry. I have worked in IT my entire career with a focus on software development & software quality assurance. This includes positions as Software Quality Engineer, IT QE Team Lead and Senior Manager of Quality Engineering, Test Team Lead. I have led aspects of large scale programs within Bellcore, Telcordia, Ericsson, Optum Technologies & Bank of America. I most recently managed the Quality Engineering Teams for MYUHC.com for Optum Technologies of United Health Group where we fully automated the UI testing of the member portal using Java, Selenium, Cucumber and Gherkin. This portal is used by over 30 millions members. I am currently leading an development team for Bank of America Contact Center managing the applications on each of the Call Center agents desktops. Tech skills & methodologies: SQL, HTML, CSS, Agile, Lean, Selenium, Jenkins, SOAPUI, UI Test Automation and tools, GitHub, DevOps, IVR, Contact Center Technologies, Genesys, Synergy Web. Leadership Skills: Product Management, Strategic, Team Builder, Relationship, Customer Centric, Data Driven, Quality Assurance.